Employee engagement is the cornerstone of achieving a sustainable
competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership
expert Lee J. Colan delivers the how to for inspiring your team so they deliver
unparalleled value to your customers.
Proven at Fortune 500 companies across the globe, Colan's simple but powerful
formula is this: meet your employees' basic intellectual and emotional needs, and they
will perform at peak ability. Their minds and hearts will be fully engaged, they will be
energetic and innovative-and they will keep your customers satisfied and loyal. To do
this, he equips you with the practical tools to engage employees at all levels, and ignite
the fire of Passionate Performance.
With clear, concise strategies, Colan reveals how to view employees as human
beings, not just workers, in order to fulfill their six basic needs: intellectual
(Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation).
He gives you concrete action steps to:
- Identify ways to eliminate barriers to achievement
- Define boundaries within which employees have the autonomy to do their jobs
- Create a compelling purpose for your team
- Focus resources and time to best support your purpose
- Answer the Fundamental Four questions that employees are always asking,
whether you hear them or not
- Create team rituals that help build intimacy
Packed with proven strategies for meeting your people's needs as well as
instructive examples from stellar companies including Nordstrom, Southwest Airlines,
Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your
field guide for conquering your competitionone employee at a time.
Lee J. Colan, Ph.D. is a leadership expert, advisor, and an energizing speaker
whose cut-through-the-clutter insights appear regularly in a wide range of print and
on-line media. Lee has published seven rapid-read books designed for an information-rich,
time-poor world. Virtually every Fortune 500 company, as well as many smaller companies,
have experienced the positive impact of Lee's practical approach.
Table of Contents
Introduction 1
Pt. I Getting Your Head (and Your Heart) around Engagement 11
1 The Anatomy of Passionate Performance 13
2 I Quit, but Forgot to Tell You 25
3 100 Percent Commitment 33
4 The Big Payoff 37
Pt. II The Intellectual Side: Engaging the Mind 45
5 The Need for Achievement 51
6 The Need for Autonomy 69
7 The Need for Mastery 85
Pt. III The Emotional Side: Engaging the Heart 103
8 The Need for Purpose 109
9 The Need for Intimacy 125
10 The Need for Appreciation 141
Pt. IV Igniting the Fire 153
11 Leading the Way with Courage and Humility 155
12 Against All Odds, Persevere! 161
13 Carrying the Torch 167
14 Passing the Torch 173
App. A Passionate Performance Leadership Profile 175
App. B Inspirational Quotes to Help Ignite Passionate Performance 183
App. C Checklist for Engaging Meetings 191
App. D Passionate Performance Killers 195
App. E Leading on Purpose 197
Notes 199
Index 203
About the Author 209
204 pages, Hardcover