Unless you manage a hook-and-ladder company, your workday shouldn't
be spent putting out fires. Yet leaders often spend most of their time running from crisis
to crisis.
In his groundbreaking New York Times bestseller Built to Serve, United
Supermarkets CEO Dan Sanders showed how putting profi ts before people encourages
organizational chaos, saps motivation, stifles innovation, and undercuts competitiveness.
He also unveiled a revolutionary peoplecentered business model championed by United and
challenged other business leaders to put the human factor first.
In this follow-up to that inspirational bestseller, Dan and coauthor Galen
Walters provide the tools needed to put the people-first model to work in your company.
You?ll master the 4Ps critical to long-term success: People, Process, Partners, and
Performance. And you will create an organization that puts front-line people before
bottom-line profits, allowing you and your organization to profit more than you ever
thought possible.
Equipped to Lead gives you tools to create an organization where
- ROIH (return on investment in humanity) drives the bottom line
- The Employee Satisfaction Ratio is a key component of every P&L
statement
- Workplace chaos is transformed into a creative corporate culture
- Employees are equipped for higher levels of success
Whether you lead a sprawling international conglomerate or a staff of thirty,
using the proven tools and techniques in Equipped to Lead will help you and your
organization realize maximum potential?in your people, in your performance, and in your
profits.
Dan J. Sanders is CEO of United Supermarkets, the first supermarket chain to win
the prestigious National Torch Award for Marketplace Ethics, and cofounder of The Center
for Corporate Culture. Sanders is a former Air Force U-2 reconnaissance pilot and a highly
decorated officer.
Galen Walters developed the 4P Management System and founded the Leadership LAB
at Go Away Farm. He founded and is managing director at Go Think!, a marketing and
business consulting firm. He served as CEO of adplex, a Houston advertising and marketing
services firm, from 1981-2007.
Table of Contents
1. Pervasive Chaos, Really?
2. Contained Passion, Regrettably
3. Call to Order Now!
4. People: Human Beings
5. Process: Blocking and Tackling
6. Partners : Human Beings, Too!
7. Performance: Yes Profit
8. Call to Action Now!
9. Questions: The Constrictive Kind
10. Success: Yes, Sustainable Leadership
11. Failure: Not an Option
12. Success Stories: Real Inspiration
224 pages, Hardcover