1 Introduction
2 The Process View of the Organization
3 Understanding the Supply Process: Evaluating Process Capacity
4 Estimating and Reducing Labor Costs
5 The Link between Operations and Finance
6 Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model
7 Variability and Its Impact on Process Performance: Waiting Time Problems
8 The Impact of Variability on Process Performance: Throughput Losses
9 Quality Management, Statistical Process Control, and Six-Sigma Capability
10 Lean Operations and the Toyota Production System
11 Betting On Uncertain Demand: The Newsvendor Model
12 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
13 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
14 Risk-Pooling Strategies to Reduce and Hedge Uncertainty
15 Revenue Management with Capacity Controls
16 Supply Chain Coordination
Appendix
A: Statistics Tutorial
B: Tables
C: Evaluation of the Loss Function
D: Equations and Approximations
E: Solutions to Selected Practice Problems
Glossary
References
Index of How to Exhibits
Summary of Key Notation and Equations
Index

480 pages, Paperback