Operations and Supply Management, as the title indicates, provides increased
emphasis on supply chain management in the 12e. The 12e continues its market leading
up-to-date coverage of service operations as well. The text includes solved examples and
problems, enough cases for MBA courses to use without supplementing, and the industry
leading technology support suite.
Table of Contents
Section One Strategy
1. Introduction to the Field
2. Operations and Supply Strategy
2A Product Mix Problem/Linear Programming
3. Project Management
4. Product and Service Design
Section Two Processes
5. Strategic Capacity Management
5A - Learning Curves
6. Process Analysis
6A Job Design and Work Measurement
7. Manufacturing Processes
7A Manufacturing Process Design
8. Service Processes
8A - Waiting Line Analysis
9. Six-Sigma Quality
9A - Process Capability and SPC
Section Three Supply Chains
10. Strategic Sourcing
10A - Facility Location Analysis)
11. Logistics
11A Supply Chain Network Analysis
12. Lean Manufacturing
Section Four Enterprise Resource Planning Systems
13. Demand Management
14. Sales and Operations Planning
15. Inventory Control
16. Material Requirements Planning
17. Scheduling
17A Simulation
18. Constraint Management
Supplements
A. Financial Analysis
B. Operations Technology
Appendices
A. Answers to Selected Problems
B. Learning Curve Tables
C. Present Value Table
D. Negative Exponential Distribution: Values of
E. Areas of the Cumulative Standard Normal Distribution
864 pages, soft back with DVD