Toyota's proven system for investing in people
"A must-read for plant managers and lean thinkers alike. The book delves
deep into the business practices that took Toyota Motor Corp. from its meager beginnings
in 1930 to, as Liker puts it, 'the world's best manufacturer'...[it] explores how Toyota
selects, develops, and motivates its people to drive excellence throughout the production
process."—Industry Week magazine The Toyota company-wide culture is the key
ingredient in its success as the global leader in operational excellence. To help your
company become the Toyota of your industry, leading Toyota authorities Jeffrey Liker and
Michael Hoseus give you the inside scoop on creating and maintaining a people-centric
culture that sustains consistent growth, innovation, profitability, and excellence.
Drawing upon their unprecedented access to Toyota executives, managers, and factories
across the globe, the authors show how you can build a culture of continuous improvement
by:
- Attracting, developing, and engaging exceptional people
- Encouraging problem solving at all levels of your organization
- Making management accountable to employees
- Inspiring your people to be committed to the company, family, and community
- Turning your HR department into the arbitrators of fair and consistent
daily practices
- Using a top-down and bottom-up planning process to involve everyone in
achieving breakthrough goals
Jeffrey K. Liker, the author of the bestselling The Toyota Way, is
Professor of Industrial and Operations Engineering at the University of Michigan and
co-owner of consulting firm Optiprise.
Michael Hoseus is Executive Director of the Center for Quality People
and Organizations. He worked for Toyota's Georgetown, Kentucky plant for more than 12
years as a group leader, assembly plant manager, and manager of human resources.
The Center for Quality People and Organizations is a Toyota-supported
nonprofit organization dedicated to sharing the Toyota Way with education, community, and
business organizations through the experience of former Toyota leaders.
Polish edition avaible
Table of Contents
Part One: The Context and the Challenge
1. The Problem and the Countermeasures
2. Inputs and Outputs: Philosophy, People, and Problem Solving
Part Two: The Process--The Competent People Value Stream
3. Attract Competent and Trainable People
4. Develop Competent and Able People
5. Engage Competent and Willing People
6. Enroll Competent and Committed People
Part Three: People and Culture Supporting Processes
7. Teamwork
8. Clean and Safe Work Environment
9. Two-Way Communication
10. Management Accountability to Employees
Part Four: Organizational Supporting Processes Human Resource Management
11. Stable Employment and Manpower Management
12. Fairness and Consistent Policies and Practices
13. Recognition and Corrective Action
288 pages, Hardcover