Do you spend so much time dealing with emails that you feel like youre
just going round and round and getting nowhere, like a hamster on a wheel?
Meet Harold, an HR director who becomes so traumatized by info-glut that he
actually turns into a hamster, though at first hes too busy to even notice. Luckily,
Harold meets an info-coach who teaches him a few powerful techniques that help him
dramatically reduce email overload and improve his email writing skills. By applying the
info-coachs simple plan, Harold finally regains control of his life and rejoins the human
race. This delightful and much-needed fable is based on the authors extensive experience
helping employees at companies like Clear Channel, Procter and Gamble, and Pfizer manage
email more efficiently.
The book includes a remarkable case study of the authors work with Capital
One, where employees estimated they saved thirteen days a year by applying Hamster
Revolution techniques.
Mike Song is the CEO of Cohesive Knowledge Solutions. He is also the
co-developer of the highly-regarded COTA system. He consults at several major companies
such as Clear Channel, Dish Network, Novartis, and HP.
Vicki Halsey is the VP of Applied Learning at the Ken Blanchard
Companies. She is regarded as one of the pioneers of leadership research in information
management industries and has consulted with the likes of Nike, Oracle, GAP, KPMG, and
Wells Fargo.
Tim Burress is the president of Cohesive Knowledge Solutions. Before
co-founding CKS in 2003 he was the Director of Learning and Development at Pfizer. Tim's
clients include Capital One, Pfizer, Progressive, and Centex.
Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard
Companies. He is the coauthor of "The One Minute Manager", "Raving
Fans" and many other international bestsellers. His books have combined sales of more
than eighteen million copies in more than twenty-seven languages.
Table of Contents
Foreword
1 Confessions of an Info-Hamster 1
2 A New Way to Work 5
3 Email Adds Up! 11
4 Strategy 1: Reduce Email Volume 17
5 A Tale of Two Emails 35
6 Strategy 2: Improve Email Quality 41
7 Strategy 3: Info-Coaching Sustains Results
53
8 Help! It's Not So Easy! 65
9 Harold's Progress Check 69
10 Chaos in Info-Land 73
11 Strategy 4: File and Find It Fast With COTA
81
12 A Blue Sky Wrap Up 97
Epilogue 105
Appendix 1 Fast Answers for Busy Hamsters 107
Appendix 2 Case Study: Capital One's Email Efficiency Solution
113
Notes 119
Acknowledgements 120
Index 122
Services Available 126
About the Authors 128
128 pages, Hardcover