At some time in the future the recession will end. But what will happen
then? How will customers respond to organizations that mistreated them in the past? What
can organizations do now?
Marketing Through Turbulent Times addresses these questions by tying
together four themes: democracy, economic recession, individual depression and
customer-centred strategies.
Written for decision makers who want to ensure that their marketing strategies
are not only relevant for today’s difficult environment but will also provide a solid
foundation for future growth, this book is an invaluable resource for anyone making
strategic marketing decisions.
Marketing Through Turbulent Times is a common sense, accessible book about
marketing that provides a range of tools, principles and approaches for managers wanting
to fine tune their current marketing strategies today and identify innovative growth
opportunities which will allow them to lead their organization toward a robust future.
JENNY DARROCH is on the faculty at the Peter F. Drucker School and
Masatoshi Ito Graduate School of Managementat at Claremont Graduate University, USA. She
is an accomplished author and her publications have appeared in leading journals such as
the European Journal of Marketing, Journal of Business Ethics and the Journal of Small
Business Management. She recently co-edited (with George Day and Stan Slater) a Special
Issue of the Journal of the Academy of Marketing Science: A Tribute to Peter Drucker in
2009.
Table of Contents
Introduction
• The Context: The Consumers' Perspective, The Consumer Response, Social Media
• Staying Focused: Hope is Not Enough, Growth Through Excellent Execution
• Generating Growth by Pushing Product-Market Boundaries
• The Risks and Benefits of Generating Growth, Generating and Managing Ideas
• Conclusions.
256 pages, Hardcover