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THE MCGRAW-HILL 36-HOUR COURSE OPERATIONS MANAGEMENTBRENNAN L.wydawnictwo: MCGRAW-HILL , rok wydania 2010, wydanie Icena netto: net price + 5% vat. Take a crash course in boosting operational efficiency! Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task—but the rewards are immense. The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization’s operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:
Take this in-depth course on operations management and put your vision into action. This is the only book on the syllabus. Class begins now! Table of Contents
Preface xi Acknowledgments xiii Chapter 1 Managing for Results 1 Operations as a Transformation Function 2 Operations as a Competitive Advantage 4 Technique: Identifying Sources of Competitive Advantage 7 Summary 10 Chapter 2 A Practical Approach to Operations 13 Systems Thinking 14 Business Research Framework 17 Technique: Environmental Analysis 23 Summary 24 Chapter 3 Desired Results 27 Measurement Theory 28 Operational Decision Making 30 Technique: The Balanced Scorecard 32 Summary 35 Chapter 4 Organizational Performance 39 Product and Service Design and Development 40 Categories of Services 48 Technique: Quality Function Deployment 50 Summary 53 Chapter 5 Quality Across the Organization 57 Definitions of Quality 58 The Quality Movement in Businesses 59 Six Sigma 63 Lean Production 66 Technique: Quality Management Tools 70 Summary 74 Chapter 6 Technology Across the Value Chain 79 Roles of Technology 80 Technology Impact 83 Applications of Technology Across and Beyond the Organization 85 Technique: Capability Maturity Models 92 Summary 95 Chapter 7 Process Effectiveness 99 Value Chain Perspective of Processes 100 Process Design 101 Ongoing Process Management 107 Technique: Flowcharting 111 Summary 116 Chapter 8 Process Quality 119 Theoretical Foundation 120 Control Charts 124 Process Capability 132 Technique: Creating and Interpreting Control Charts 134 Summary 139 Chapter 9 Project Definition for Results 143 The Project Management Body of Knowledge 144 Project Management Foundations 147 Project Success Factors 148 Project Definition 149 Technique: Developing a Statement of Work 151 Summary 159 Chapter 10 Project Planning 163 Work Breakdown Structure 164 Project Scheduling 166 Technique: Critical Path Method 174 Summary 179 Chapter 11 Project Control 183 Project Control 184 Project Closings 191 Effective Project Teams 195 Technique: Conducting Effective Meetings 195 Summary 200 Chapter 12 Individual Effectiveness 205 You as an Operational System 206 Individual Performance 208 Your Individualized Scorecard 214 Summary 216 Notes 219 Index 231 Instructions for Accessing Online Final Exam and Chapter Quiz Answers 239 256 pages, Paperback
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