Don’t rock the boat. Don’t make waves. Don’t offend anyone. There’s a
palpable feeling that clouds many team meetings and keeps them from being productive:
over-politeness. And while the conflict that naturally exists in most organizations
hasn’t gone away, it manifests itself in passive-aggression, mediocrity, and a
molasses-like inability to get anything done.
Nice Teams Finish Last provides the antidote to this all-too-common
tendency, giving managers, team leaders and members, and facilitators the practical
support they need to battle “the nice trap” and start getting results!
The book helps readers encourage skills such as constructive criticism, honest
communication, and the kind of conflict that drives innovation and quality without hurting
feelings or creating enemies. From giving clear, sharp feedback, to effectively
challenging others, this book provides the eye-opening tools teams need to achieve very
nice results!
Table of Contents
Acknowledgments
Introduction
1. NICE Teams Are . . . Well, NICE!
2. The Opposite of NICE Is MEAN, Isn’t It?
3. The Sweet Spot Between NICE and FIERCE: BOLD
4. BOLD Principles
5. BOLD Feedback
6. BOLD Requests
7. BOLD Disagreements
8. Become BOLD
Appendix 1: NICE Team Assessment
Appendix 2: Team Member Style Assessment
Appendix 3: BOLD Conversation Assessment
Appendix 4: BOLD Feedback Planning Sheet
Appendix 5: BOLD Request Planning Sheet
Index
About the Author
224 pages, Paperback