Delegation amounts to a lot more than just passing work off onto subordinates.
When handled correctly, it gives managers a chance to strengthen their departments
by developing the skills and organizational competencies of their people. Filled with
quick tips, exercises, self-assessments, and practical worksheets, this book presents an
easy-to-master five-step process for effective delegation.
Readers will learn how to:
• determine which task to delegate
• identify the right person for the job
• assign the task
• monitor progress and provide feedback
• and evaluate performance
The book shows readers how to set the stage for excellent results, what to do
if things go wrong, and how to ensure that all their people benefit from the experience.
This is a quick, comprehensive course on an essential—and sometimes
overlooked—management competency.
Table of Contents
Preface vii
Introduction 1
Chapter 1 Determine Which Tasks to Delegate 9
Chapter 2 Identify the Right Person for the Job 19
Chapter 3 Assign the Task 33
Chapter 4 Monitor Progress and Provide Feedback 49
Chapter 5 Evaluate Performance 59
Chapter 6 Typical Problems and How to Solve Them 73
Chapter 7 Five-Day Shape-Up Plan 87
Afterword 93
Glossary 95
Selected Readings 97
Index 99
112 pages, Paperback