WORKING WITH DIFFICULT PEOPLE DOBSON M. Księgarnia

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill.

Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

Readers will learn how to:

• understand their own reactions to different kinds of difficult people

• explore the interrelationship between themselves and the problematic employee

• practice healthier responses to those who make their lives miserable

This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Table of Contents

Introduction    1
Ch. 1    Mean and Angry: The Case of Margaret and the Snarling Supervisor    5
Ch. 2    Suspicious: The Case of George and the Mistrusting Manager     16
Ch. 3    Pessimists: The Case of Ron and the Gloomy Group Leaders     25
Ch. 4    Cynics: The Case of Red and the Doubting Manager 34
Ch. 5    Shy and Quiet: The Case of Fred and the Silent Supervisor    42
Ch. 6    How Do I Love Me? The Case of Grace and the Office Princess    49
Ch. 7    Extreme Competitiveness: The Case of Cindy and the Fearsome Foe    57
Ch. 8    Overcontrolling: The Case of Tracey and Wilma Witch 66
Ch. 9    It Takes Two to Make a Toady: The Case of Joe, the Man in the Empty Suit    76
Ch. 10   Lessons: Handling All Kinds of Difficult People    85

128 pages, Paperback

Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.