MANAGERS CAN YOU HEAR ME NOW?: HARD-HITTING LESSONS ON HOW TO GET REAL STRIGL D. SWIATEK F. / RESULTS Księgarnia

For managers, behavior is the real key to achievement. In order to stop struggling and start delivering, you need to close the gap between what you know and what you do. That's been Denny Strigl's method, and now it can be yours, too.

Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry.

You'll learn how to:

Create a corporate culture where trust, respect, and integrity flourish- and employees and customers alike are appropriately served
"Eliminate the fluff," get focused, and stop wasting time on things that don't matter
Address issues proactively before they become problems—even employee performance issues
Get past your "blind spots," reinforce priorities consistently, and communicate with clarity
Master the Four Fundamentals of Management: growing revenue, getting new customers, keeping the customers you already have, and eliminating costs

Managers, Can You Hear Me Now? includes additional suggestions for bringing the best of your energy and passion into your work, helpful anedcotes from Strigl's career, simple self-assessment questions, and even a look at how your business day as a successful manager should play out.

Whether you're the CEO of a large corporation or run your own small business, the lessons from Managers, Can You Hear Me Now? are sure to come through—loud and clear.

Denny F. Strigl, former president and CEO of Verizon Wireless, spent four decades in the telecommunications industry. He serves on the board of directors of the Eastman Kodak Company, PNC Financial Services and PNC Bank, and Anadigics, Inc.

Frank Swiatek is a performance consultant and speaker who has had more than 3,400 speaking engagements and seminars and has worked for more than 25 Fortune 500 companies, including Verizon Wireless.

Table of Contents

Foreword Ivan G. Seidenberg ix

Acknowledgments xi

Introduction xiii

1 Why Managers Struggle 1

2 The Power of Trust: Integrity, Openness, and Respect 21

3 The First Obligation of a Manager: Get Results 41

4 Keeping Things Simple 63

5 The Leader Models Accountability and Builds It in Others 85

6 Accountability Techniques for Driving Results 111

7 The Mindset of Successful Managers 137

8 Managing Distractions 155

9 Building a Culture of Performance 169

Conclusion 191

Endnotes 193

Index 195

224 pages, Hardcover

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