For managers, behavior is the real key to achievement. In order to stop
struggling and start delivering, you need to close the gap between what you know and what
you do. That's been Denny Strigl's method, and now it can be yours, too.
Among the most prominent architects of the wireless communications industry, the former
Verizon Wireless president and CEO has had one of the most remarkable careers in modern
business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques
he used to build Verizon into one of the greatest growth companies in any industry.
You'll learn how to:
- Create a corporate culture where trust, respect, and integrity flourish- and
employees and customers alike are appropriately served
- "Eliminate the fluff," get focused, and stop wasting time on things
that don't matter
- Address issues proactively before they become problems—even employee
performance issues
- Get past your "blind spots," reinforce priorities consistently, and
communicate with clarity
- Master the Four Fundamentals of Management: growing revenue, getting new
customers, keeping the customers you already have, and eliminating costs
Managers, Can You Hear Me Now? includes additional suggestions for bringing the best of
your energy and passion into your work, helpful anedcotes from Strigl's career, simple
self-assessment questions, and even a look at how your business day as a successful
manager should play out.
Whether you're the CEO of a large corporation or run your own small
business, the lessons from Managers, Can You Hear Me Now? are sure to come through—loud
and clear.
Denny F. Strigl, former president and CEO of Verizon Wireless, spent
four decades in the telecommunications industry. He serves on the board of directors of
the Eastman Kodak Company, PNC Financial Services and PNC Bank, and Anadigics, Inc.
Frank Swiatek is a performance consultant and speaker who has had more
than 3,400 speaking engagements and seminars and has worked for more than 25 Fortune 500
companies, including Verizon Wireless.
Table of Contents
Foreword Ivan G. Seidenberg ix
Acknowledgments xi
Introduction xiii
1 Why Managers Struggle 1
2 The Power of Trust: Integrity, Openness, and Respect 21
3 The First Obligation of a Manager: Get Results 41
4 Keeping Things Simple 63
5 The Leader Models Accountability and Builds It in Others 85
6 Accountability Techniques for Driving Results 111
7 The Mindset of Successful Managers 137
8 Managing Distractions 155
9 Building a Culture of Performance 169
Conclusion 191
Endnotes 193
Index 195
224 pages, Hardcover