Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless
Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve
hospital operations and quality of care and reduce costs.
These proven strategies follow the patient from the front door of the hospital or
emergency room all the way through discharge, examining key aspects of patient flow and
quality. The trail of billing and collections is also followed to discover and eliminate
cash flow leaks. This practical guide emphasizes both the clinical and operational sides
to reduce the "three demons of quality"—delay, defects, and deviation.
Real-world case studies from major hospitals illustrate successful implementations of Lean
Six Sigma.
Coverage Includes:
- Achieving a faster, better hospital in five days—emergency department,
door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff,
pharmacy, order accuracy, diagnosis, ICU
- Lean for accelerated patient flow
- Reducing medical errors with Six Sigma
- Creating a more profitable hospital in five days by reducing denied, rejected,
and appealed claims
- Six Sigma for hospitals
- Excel power tools for Lean Six Sigma
- Identifying improvement projects through data mining and analysis
- Sustaining improvement using control charts
- Laser-focused process innovation
- Statistical tools for Lean Six Sigma
- Implementing Lean Six Sigma
Table of Contents
Chapter 1. Simple Steps to a Faster Hospital
Chapter 2. Lean for Accelerated Patient Flow
Chapter 3. Simple Steps to a Better Hospital
Chapter 4. Reducing Defects with Six Sigma
Chapter 5. Simple Steps to a Cheaper (More Profitable) Hospital
Chapter 6. Six Sigma for Hospitals
Chapter 7. Excel Power Tools for Lean Six Sigma
Chapter 8. Is There an Improvement Project in My Data
Chapter 9. Sustaining Improvement
Chapter 10. Laser-Focused Process Innovation
Chapter 11. Statistical Tools for Lean Six Sigma
Chapter 12. Implementing Lean Six Sigma in Hospitals
Bibliography Index
368 pages, Paperback