The essential guide to seamless product
management for today’s fluid, unpredictable business world
Long considered the most useful and insightful guide
of its kind, The Product Manager’s Handbook has been fully revised and updated to give
you the edge in today’s challenging business landscape. It features expanded coverage of
product development processes, intelligence-gathering techniques (including social media),
and a greater emphasis on international issues.
This indispensable resource proves that the
techniques and tools product managers use are similar—regardless of what industry they
work in and what kind of products they manage. Simply put, this book has everything you
need for superior job performance—whether you manage consumer or business-to-business
products created by an organization that is hierarchical or horizontal.
The Product Manager’s Handbook shows
you how to integrate your organization’s disparate segments into a cooperative,
results-focused unit that produces satisfying products—from initial design through the
postpurchase experience.
If your job is to create and commercialize products,
it provides the information you need to:
- Balance breakthroughs and line extensions
- Create business cases—including competitive
assessment, market requirements, and risk reduction
- Conduct gate reviews and beta testing and
manage scope creep
- Get everything in order for a smooth product
launch
For those who manage existing lines, this guide
provides:
- Specific tips for each of the 4Rs of product
life-cycle management
- Brand guidelines
- Approaches to customer message management
- Advice on working with sales and the channel
Clear, easy-to-read charts show you how to manage
each crucial step from conception to completion, and practical checklists help you
evaluate progress at every stage. Interviews with seasoned product management consultants
and top-performing product managers provide you with dynamic, proven strategies for
addressing potential problems in marketing, production, cross-cultural communication, and
more.
The Product Manager’s Handbook examines current
market-leading companies, the latest research findings, and evolving customer perceptions
to provide you with the tools you need to design, produce, and market winning
products—and beat the competition at every turn.
Linda Gorchels serves on the
Executive Education faculty of the University of Wisconsin-Madison’s School of Business.
She is the author or coauthor of several business books, including The Product Manager’s
Field Guide and The Manager’s Guide to Distribution Channels. Gorchels has provided
corporate training for global organizations including Nokia, Siemens, Metso Automation,
and others. She lives in Madison, WI.
Preface v
Acknowledgments vii
Part I Bedrock Concepts 1
1 The Multifaceted Nature of Product Management Jobs
and Structure 3
2 Leadership and Management Competencies 15
3 Business Competencies 37
4 Intelligence Gathering 59
5 Planning Frameworks 105
Part II Upstream Product Management
Strategic Lew Products and Initiatives 145
6 Road Maps, Innovation, and The Fuzzy Front End 147
7 Creating-and Getting Approval For-Business Cases
175
8 Overseeing The New Product Projects 199
9 Formulating and Executing Launch Plans 219
Part III Downstream Product Management
Ongoing Life-Cycle Management and Growth 249
10 Life-Cycle Management 251
11 Managing Brand Equity 283
12 Marketing Strategy and Go-To-Market Efforts 303
Part IV Fine-Tuning 327
13 Establishing A Global Mindset 329
14 Goal and Performance Alignment 351
Notes 373
Index
432 pages, Hardcover