Solving Employee
Performance Problems:
How to Spot
Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone
Put every employee on the path to excellence!
Solving Employee Performance Problems
provides the tools you need to handle the most difficult employees—from the chronically
late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate.
Taking a heavy-handed approach to such behaviors
might make you feel good for a little while—but using the measured, proactive techniques
outlined in this book will be better for you, your staff, and your business. With Solving
Employee Performance Problems, you’ll learn how to take ownership of your employees’
behaviors, master conversations about poor performance, conduct productive follow-ups, and
ultimately generate:
- Greater engagement and ownership of work
- Higher levels of collaboration and
productivity
- Increased loyalty and retention rates
- Gainful ROI from everyone who works for you
There’s a direct link between growth of individual
employees and organizational growth. Use Solving Employee Performance Problems to be
someone who manages proactively. It’s the only way to make a positive difference in the
life of your employee—and make a positive impact on the future of your company.
Anne Bruce is the author of 16
business books and a consultant and speaker whose clients have included the White House,
Ben & Jerry’s, Southwest Airlines, Sprint, IBM, GEICO, and Coca-Cola. She lives in
Southern California.
Brenda Hampel and Erika Lamont,
founding partners with Connect the Dots Consulting in Columbus, Ohio, create onboarding,
leadership coaching, and team dynamics solutions for clients such as TJX Companies,
Volkswagen Group of America, The Ohio State University Medical Center, Audi of America,
Tween Brands, Nissan USA, and Greif Inc.
Table of Contents
Introduction;
Chapter 1: Set Expectations to Avoid Performance Issues;
Chapter 2: The 4-Step Model to Getting Performance Management Right Every Time;
Chapter 3: The Manager, Employee, and HR Partner;
Chapter 4: Communicate Clearly and Often;
Chapter 5: Accelerate Performance Success: From 0 to 60 with Real Situations;
Chapter 6: How Managers Can Be Proactive (and Not Reactive) with Performance;
Chapter 7: 30 Starters for Tough Performance Conversations;
Chapter 8: Been Down That Road Before: Real-life Success Stories;
Chapter 9: Using The Strategies Successfully in Your Organization
272 strony, Paperback