The Real Value of
Training:
Measuring and
Analyzing Business Outcomes and the Quality of ROI
The financial crisis and ensuing recession
permanently changed how business is conducted. Executives and other decision makers,
pressured to accomplish higher goals with lower budgets, are demanding greater levels of
accountability from their people. And when it comes to investing in business processes,
they want quantifiable proof that any new initiative will contribute to solving problems,
serving customers, and improving the business.
The Real Value of Training gives you the
tools not only to prove that your program will deliver solutions; it goes one step
further, so you can explain exactly how much it will deliver. Presented by training ROI
expert Ron Stone, The Real Value of Training offers an 11-step process for qualitatively
and quantitatively measuring the value of training.
Stone's methodology brings ROI to a new level of
scrutiny and credibility by helping you successfully:
- Collect critical performance data
- Analyze results and adjust for causal
influence and sustained impact
- Assign a monetary value to business-outcome
data
- Calculate the fully loaded cost of the
solution design
- Calculate the ROI and its level of quality
- Predict and quantify performance improvement
Using Stone's groundbreaking methods, you will
create a training program that is powerful but flexible enough to refocus at a moment's
notice, so it remains aligned with the organization’s interests, no matter what
happens—whether it's another economic meltdown or a shift in business strategy.
Take your training ROI to a new level of
credibility! With The Real Value of Training, you have everything you need to verify that
your training solution is directly aligned with business strategy and to determine and
communicate its ultimate value to the organization.
Table of Contents
Introduction;
Chapter 1: Talking About Performance Results;
Chapter 2: Stone's Measurement and ROI process - A View from Above;
Chapter 3: Beginning on the Right Foot - Partners in Performance and
Measurement;
Chapter 4: Create a Successful Data Collection Strategy;
Chapter 5: Collect Relevant Performance Data;
Chapter 6: Analyze and Adjust Results for Casual Influence;
Chapter 7: Analyze and Adjust Results for Sustained Impace;
Chapter 8: Go/No Go - Assign a Monetary Value to Business Outcome Data;
Chapter 9: Calculate the Fully Loaded Cost of the Solution Design;
Chapter 10 Calculating the Return on Investment and Assessing the Quality of
ROI;
Chapter 11 Measuring the Contribution of Solutions - Alternatives to ROI;
Chapter 12 Communicating Results;
Chapter 13 Opportunity Forecasting - Predicting Performance Improvement and
ROI;
Appendix
272 pages, Hardcover