The Real Value of Training:

Measuring and Analyzing Business Outcomes and the Quality of ROI

The financial crisis and ensuing recession permanently changed how business is conducted. Executives and other decision makers, pressured to accomplish higher goals with lower budgets, are demanding greater levels of accountability from their people. And when it comes to investing in business processes, they want quantifiable proof that any new initiative will contribute to solving problems, serving customers, and improving the business.

The Real Value of Training gives you the tools not only to prove that your program will deliver solutions; it goes one step further, so you can explain exactly how much it will deliver. Presented by training ROI expert Ron Stone, The Real Value of Training offers an 11-step process for qualitatively and quantitatively measuring the value of training.

Stone's methodology brings ROI to a new level of scrutiny and credibility by helping you successfully:

Collect critical performance data
Analyze results and adjust for causal influence and sustained impact
Assign a monetary value to business-outcome data
Calculate the fully loaded cost of the solution design
Calculate the ROI and its level of quality
Predict and quantify performance improvement

Using Stone's groundbreaking methods, you will create a training program that is powerful but flexible enough to refocus at a moment's notice, so it remains aligned with the organization’s interests, no matter what happens—whether it's another economic meltdown or a shift in business strategy.

Take your training ROI to a new level of credibility! With The Real Value of Training, you have everything you need to verify that your training solution is directly aligned with business strategy and to determine and communicate its ultimate value to the organization.

Table of Contents

Introduction;

Chapter 1: Talking About Performance Results;

Chapter 2: Stone's Measurement and ROI process - A View from Above;

Chapter 3: Beginning on the Right Foot - Partners in Performance and Measurement;

Chapter 4: Create a Successful Data Collection Strategy;

Chapter 5: Collect Relevant Performance Data;

Chapter 6: Analyze and Adjust Results for Casual Influence;

Chapter 7: Analyze and Adjust Results for Sustained Impace;

Chapter 8: Go/No Go - Assign a Monetary Value to Business Outcome Data;

Chapter 9: Calculate the Fully Loaded Cost of the Solution Design;

Chapter 10 Calculating the Return on Investment and Assessing the Quality of ROI;

Chapter 11 Measuring the Contribution of Solutions - Alternatives to ROI;

Chapter 12 Communicating Results;

Chapter 13 Opportunity Forecasting - Predicting Performance Improvement and ROI;

Appendix

272 pages, Hardcover

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czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.

THE REAL VALUE OF TRAINING: MEASURING AND ANALYZING BUSINESS OUTCOMES

STONE R. / AND THE QUALITY OF ROI

The Real Value of Training:

Measuring and Analyzing Business Outcomes and the Quality of ROI