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THE LEADERSHIP BOOKMARK ANDERSONwydawnictwo: PEARSON , rok wydania 2010, wydanie Icena netto: THE BOOK YOU CAN RELY ON WHENEVER YOU FACE A LEADERSHIP CHALLENGE The demands of a leader can be many, varied and difficult. The Leadership Book picks out the 10 top challenges that leaders face on a daily basis and shows how to maximise the performance of leaders and their teams in each of these situations. Each of the 10 sections pins down: · exactly what the issue is · the challenges it can throw up · key leadership actions for to take · the measures of success · the pitfalls to watch out for · a leadership summary to give a quick overview of the highlights of each issue · cross-references to related issues A lifelong companion suitable for any leader, you can dip into sections as and when you need to deal with a particular issue, making for a must-have guide for you to refer back to again and again. Table of Contents About the author Acknowledgements Introduction 1 Your leadership self First days in the job Demeanour: settting the tone Leadership principles Trusting your instincts Focussing on what matters Managing meetings Time management You and your boss 2 Vision and strategy: the leadership mantra Setting and selling a Vision Leading strategy International markets and strategy Leadership priorities 3 Your leadership team Defining your leadership team Managing your leadership team 121s Your team is more skilled than you Team members in other countries 4 Leading your organisation Credibility from repetition Resistance to change Process: Making the right things happen at the right time Staff meetings Collaborating with sister businesses 5 Leading performance excellence Managing change People performance management Interpersonal conflict The difficult interview Objectives and incentives 6 Customers: leading you The importance of the customer The customer journey 1: customer experience The customer journey 2: technology journey Sell! Sell! Sell! 7 Marketing: leading the market Marketing is everyone Branding and organisational identity Leading product development Internet transformations 8 Suppliers and partners: leading together Building relationships Supplier strategies Managing costs 9 Learning: leadership development The knowledge premium Awaydays Seeking feedback 10 Resources: the leadership toolkit Human Resources: making HR work for you Technology resources Learning resources Index 312 pages, Paperback
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