This book uses applications to clarify
and understand the complexity of a diverse workforce, and how it can be used as an
organizational asset.
This edition covers the forces acting for
and against the shift to a more diverse workforce and the application of the theories and
practices that lead to inclusive management.
For HR professionals to understand the
complexities of organizational change and management practices that will encourage and
promote the inclusion of diverse workers.
Table of Contents
Preface - for the instructor
Introduction to understanding and managing diversity - for the student
1
1 I am ... 8
2 Multicultural education and equity awareness quiz (are you being
misled?) 9
3 What is your workforce I.Q.? : Canadian version 12
4 Body ritual among the Nacirema 13
5 Nacirema extended 18
6 Increasing multicultural understanding : uncovering stereotypes
20
7 Choosing the board 23
8 Reincarnation 26
9 A world view of cultural diversity 27
10 Treasure hunt : cross-cultural inventions and contributions
39
11 The emotional connection of distinguishing differences and conflict
42
12 Transcendus exercise 50
13 Intercultural communication : a current perspective
52
14 White privilege and male privilege : a personal account of coming to
see correspondences through work in women's studies 83
15 The power of talk : who gets heard and why 94
16 Briarwood industries 109
17 The negative consequences of male privilege 112
18 Is this sexual harassment? 119
19 One man's viewpoint ... 122
20 Briefing paper 127
21 Generational diversity role-play exercise 129
22 The aging population : exploring workplace issues
138
23 Innovative work models for older workers 141
24 Contradictions and mixed messages : lesbian, gay, bisexual, and
transgender issues in the workplace 146
25 A letter from an American factory worker 158
26 Challenges 160
27 Musical chairs 162
28 Accommodating challenges 164
29 Dilemmas at Valley Tech 166
30 Does social class make a difference? 172
31 Religion, culture, and management in the new millennium
176
32 Religion and work 185
33 Exploring religious diversity : an exercise 188
34 Accepting diverse practices 194
35 Media messages 197
36 Exploring diversity in your organization 208
37 Making differences matter : a new paradigm for managing diversity
211
38 Building a business case for diversity 228
39 Diversity in the workplace : ethics, pragmatism, or some of both?
241
40 How Canada promotes workplace diversity 254
41 What happened at Coca Cola? 261
42 Culture and gender in Ford's Mexican high-performance plant
271
43 Believability : a case of diversity in law enforcement
278
44 Nightmare on Wall Street 283
45 From tailhook to tailspin : a dishonorable decade of sexual
harassment in the U.S. military 291
46 The cracker barrel restaurants 302
47 Evaluating organizational commitment to diversity : auditing
organizational Websites 311
48 Evaluating diversity in the real world : conducting a diversity audit
313
416 pages, Paperback
