As difficult market
conditions place share holder value and cost reduction in non-core activities to the fore,
outsourcing has become an increasingly popular activity. Competition is now fierce amongst
outsourcers as the first wave of firms have positioned their outsourcing contracts, but
the key question now facing the industry is how it can improve and augment the services
offered to clients.
Euromoney's new Outsourcing
Handbook is a definitive guide to who's who in the market. Issues such as outsourcing
offshore and the key commercial, legal issues and benefits that can be gained from doing
so and the implementations from business process outsourcing are reviewed. There is also a
focus on outsourcing in the financial industry and its prevalence as a response to the
current market conditions and you can also review the advantages of outsourcing and note
what has been learnt.
Table of Contents
FOREWORD
by Peter Bendor-Samuel,
Chief Executive Officer, Everest Group
MARKET REVIEWS
Business process outsourcing
and offshoring: proceed...but with eyes wide open
Success in outsourcing - key
considerations for effective planning and implementation
Outsourcing challenges and
keys to success
Why outsource offshore? The
benefits
Offshore outsourcing: key
commercial and legal issues
Outsourcing in Sweden: key
considerations and regulatory developments
Outsourcing is inveitable!
Ten golden rules for managing an outsourcing programme
60 pages