For courses in Police
Management, Administration or Supervision.
This innovative text
explores ideas and methods police managers can use to instill a winning attitude in their
employees and successfully lead their agencies toward quality and excellence of service.
Using a highly interactive approach, it seeks to chip away at constricting operational
levels and barriers within the organization itself, and between the organization and the
community it serves. Paul Whisenand has been a management trainer and consultant for over
30 years.
Table of Contents
Introduction.
The Value of Managing and
Leading. Character and Competency. Authority and Power. Emotional Intelligence = Two
Domains + Four Capabilities. Emotionally Mature Leaders Are Those Who Live a Purpose
Driven Life. Six Leadership Styles. Which is the Best Leadership Style? Formal and
Informal Leaders. Followers. Our Approach.
PART 1. LEADERSHIP.
1. Values.
Maps and Compasses.
Values-Led Police Work. Core Values. Understanding and Respect Through Values. Values:
What They Are, Where They Come From, and How We Can Change Them. Values: What They Provide
for Us. Identifying Our Values. We Are What We Value and...
2. Ethics.
Ethical Challenges. There Is
No Such Thing as Police Ethics. Setting the Standard. Why Ethics? Ethics = Moral Duties.
Courageous Choices. Three Approaches. Doing Ethics. Ethical Dilemmas. Ethics Training.
Values + Ethics = Vision. Don't Pee in the Pool.
3. Vision.
Three Reasons that Police
Agencies Get into Trouble. Constancy of Vision and the Frequency of Change. Vision: The
Constancy of Mission and Values. Two Approaches for Building a Vision Statement. Strategy:
The Constancy of Changing Goals. Goal Setting. Act Quickly; Think Slowly (A Greek
Proverb).
4. Communications.
The Four Main Reasons for
Communications. Formal Channels. Informal Channels. Four Directions. Number of Messages.
Kinds of Messages. Really Listening. Communication Problems in the Information Age.
5. Team Empowerment.
Teamwork = Tough Leadership.
Pluses and Minuses. The Police Leader as a Team Leader. Empowerment: It Really Works. We
Don't Act on What We Know. The Elasticity of Empowerment. Empowerment = Delegation +
Participation = Trust. How Do I Know? Delegation. Participation. The Last Thing.
6. Vitality.
Vitality, Wellness, and
Stress. Stress and Police Leaders. Stress: What Is It? Stressors: Sources and Types.
Stress Management for Vitality.
7. Intuition.
Anticipation: Analytical or
Intuitive? Leveraging the Future. Trend 1: From Even Higher Tech to Lower Touch. Trend 2:
From Bureaucracy to Agility. Trend 3: From Expressed Ethics to Applied Ethics. Trend 4:
From "I" to "We". Trend 5: From Pay to Free. Trend 6: From Retired to Rehired
Temp. Trend 7: From a Few Civilians to a Lot of Civilians. Trend 8: From Some
Participation to Full Empowerment. Trend 9: From "Think Small, Act Big" to "Think
Big, Act Small". Trend 10: From Service to Service Experience. A Starting Place.
PART 2. MANAGEMENT
PRINCIPLES.
8. Time Management.
The Total You. Time-Bound
Versus Timeless. Time and Stress. If It's Worth Doing, It's Worth Doing Poorly. Four
Generations of Time Management. On Becoming a Category B Police Leader.
9. Organizing.
Control. Organizations
Defined. The Bureaucratic Organization. The Agile Organization and Management by
Objectives. The Ten Key Characteristics of an Agile Organization. The Nine Basic Steps of
Managment by Objectives. Concluding Points: Agility and MBO.
10. Problem Employees.
How Many? We Choose Our
Behavior. Self-Deception. How Do They Get Hired? How Do They Get Promoted? Types of
Problems. Drawing the Lines. Problem Bosses. Helping the Problem Employee. Discipline.
11. Politics.
Governance. The News Media.
The Dark Side of Political Relations. The Bright Side of Politics. Police Associations and
Unions. The Justice System. Special Interest Groups. Internal Politics. Survival:
"Footsteps".
12. Unions.
The Right to Strike. Binding
Arbitration. The Police Employee Bill of Rights. Employee Organizations. The Impact of
Unions on Police Professionalization. Collective Bargaining. Involved but Not at the
Table. Work Stoppage and Job Actions. No-Confidence Vote. Negotiations. Quality of Working
Life. Eliminating Surprises and Reducing Conflict. The Model. Advance Preparation.
13. Budget.
Limited Participation,
Limitless Application. Service Fees. Needs Assessment. Budget Principles. The Budget as
Law. Fund Accounting. Budget Designs. Risk Management. Observations and Recommendations.
14. Community- and
Problem-Oriented Policing.
The Central Mission. Core
Component 1: Community Partnership. Core Component 2: Organizational Transformation. Core
Component 3: Problem Solving. Problem-Oriented Policing. Service Plus.
Index
New To This Edition
320 pages