Implementing Quality
provides readers with the basics of how to manage for consistently high quality and gives
good coverage of both simple tools and advanced techniques which can be used in all
businesses. Most books on managing quality focus on concepts and strategy rather than how
to make it happen, but this text gives guidance on how to use these tools for different
situations such as new start-up companies, stalled projects and the constant achievement
of high quality in well-established quality regimes. Implementing Quality also covers Six
Sigma, a measure of quality that strives for near perfection, in detail. This
comprehensive, user-friendly and hands on book is a single source of reference of tools
and techniques for all practitioners and students of operational excellence.
Benefits:
All tools and techniques
described in the book contain definitions, application, basic steps and worked examples,
as well as covering specific training that may be required
Benefits and pitfalls of
each technique give the reader a balanced view
Case studies encourage
readers to respond in practical situations and provide a good learning resource for
tutorials
The Appendix contains a
selection of management models which are useful in developing specific business strategies
A summary of key elements is
provided at the end of each chapter
Questions and exercises test
knowledge at the end of each section
310 pages