Companion website-
www.prenhall.com/kotler
I. UNDERSTANDING MARKETING
MANAGEMENT.
1. Marketing in the
Twenty-first Century.
2. Building Customer Satisfaction, Value, and Retention.
3. Winning Markets through Strategic Planning, Implementation, and Control.
II. ANALYZING MARKETING
OPPORTUNITIES.
4. Understanding Markets,
Market Demand, and the Marketing Environment.
5. Analyzing Consumer Markets and Buyer Behavior.
6. Analyzing Business Markets and Buyer Behavior.
7. Dealing with the Competition.
8. Identifying Market Segments and Selecting Target Markets.
III. MAKING MARKETING
DECISIONS.
9. Developing,
Differentiating, and Positioning Products through the Life Cycle.
10. Managing Product Lines and Brands.
11. Designing and Managing Services.
12. Designing Pricing Strategies and Programs.
IV. MANAGING AND
DELIVERING MARKETING PROGRAMS.
13. Selecting and Managing
Marketing Channels.
14. Managing Retailing, Wholesaling, and Market Logistics.
15. Designing and Managing Integrated Marketing Communications.
16. Managing the Sales Force.
17. Managing Direct and On-line Marketing.