So, you've empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It's a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach -- including the winners of Xerox's coveted X-Award -- illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.

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