Written for the Interpersonal Conflict or Conflict Management course, this textbook examines the central principles of effective conflict management in all types of contexts, from romantic relationships to the workplace. With its combination of up-to-date research and examples, students will have both a theoretical and a practical foundation in conflict management.

Key Features

Every edition stays up to date with reports on the latest research.
Strong focus on the influences of culture and gender on communication.

Contents

Preface. Part I: Conflict Components. Chapter 1: Perspectives on Conflict. Chapter 2: The Nature of Conflict. Chapter 3: Goals: Saving Face and Getting What You Want. Chapter 4: Power. Chapter 5: Styles and Tactics. Part II: Conflict Intervention. Chapter 6: Conflict Assessment. Chapter 7: Negotiation. Chapter 8: Transforming Your Conflicts: Engagement in the Midrange. Chapter 9: Third-Party Intervention. Chapter 10: Transcending Transgression: Forgiveness and Reconciliation. Appendix. References. Name Index. Subject Index.

Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.

Wszelkie prawa zastrzeżone PROPRESS sp. z o.o. 2012-2022