|
||
• wydawnictwa polskie
• Zamów informacje o nowościach z wybranego tematu • kontakt
• Cookies na stronie |
CONSULTANT'S SCORECARDPHILLIPSwydawnictwo: MCGRAW-HILL , rok wydania 2000, wydanie Icena netto: Consultant's Scorecard How can consultants prove the value of their work to clients? How can the actual impact of a consulting project and, more importantly, the return on investment be assessed and verified for consultants and clients alike? The Consultant's Scorecard helps strengthen the relationship between client and consultant by suggesting how consultants can partner with managers of a client firm to focus a project on measurable outcomes. Evaluation and measurement expert Jack Phillips explains clearly and in detail how consultants can assess ongoing results throughout the consulting process, track ROI from both the client's and the consultant's perspectives, and even forecast ROI before the project begins. Since consultant fees are increasingly being linked to the demonstrable effects of a consulting intervention, Phillips explains how to convert project results into monetary values in order to calculate the client's actual return on investment. The Consultant's Scorecard breaks ground in the consulting field by showing how the organizational impact of each consulting project can be isolated and measured. Using checklists, tables and charts, The Consultant's Scorecard helps the reader gather six types of data essential for accurately evaluating a consulting intervention. The reader will leam how to create a complete and persuasive profile of a project's success, thus meeting the new challenges of results-based consulting. In addition, forms that can be reproduced for use in evaluation planning and analysis are included. Drawing upon case studies and examples from leading companies like Compaq, Singapore Airlines, Nortel, First Union National Bank, and Bristol Myers-Squibb, The Consultant's Scorecard presents both the tools and the processes required for consultants and clients alike to measure the success and reliably calculate the ROI of any consulting project. This is the first practical guide to bringing accountability to all types of consulting interventions in today's increasingly competitive consulting climate. About the Author Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 20 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox. 400 pages
Po otrzymaniu zamówienia poinformujemy, |
