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IMPROVING PERFORMANCE HOW TO MANAGE THE WHITE SPACE ON THE ORGANIZATIRUMMLER G., BRACHE A.wydawnictwo: JOSSEY-BASS , rok wydania 1995, wydanie Icena netto: Improving Performance How to Manage the White Space on the Organization Chart The Blueprint for Managing Change and Enhancing Organization and Human Performance "Geary Rummler and Alan Brache clearly demonstrate how the effective management of the organization, process, and job levels of performance enables a business to design and implement the changes necessary for survival in an increasingly global economy." Frank Popoff, chairman and CEO, The Dow Chemical Company "Process Management, guided from the customer's perspective, will give any organization a competitive advantage. In this book, Rummler and Brache provide a concept that can be used to achieve better performance and strengthen competitiveness." Bert-Olof Svanholm, president and CEO, ABB-Sweden "Rummler and Brache present concepts and tools that are being used successfully throughout Motorola worldwide. Their ideas for managing the white space played a key role in Motorola's attack on quality." Bill Wiggenhorn, president, Motorola University and corporate vice president of training and education. Motorola Inc. "Successfully implementing a Total Quality Strategy in a large corporation with very diverse products and services requires a vehicle for integrating all the quality improvement technology available today into one comprehensive approach. For GTE Corporation, that vehicle is Rummler and Brache's 'Process Management.'" D. Otis Wolkins, vice president of Quality Services, GTE 258 pages
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