THE SIX SIGMA WAY PANDE P. Księgarnia

Six Sigma Way

How to GE, Motorola and Other Top Companies Are Honing Their Performance

An implementation blueprint for SIX SIGMA!

"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to' guide A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services

Cost reduction, productivity improvement,customer retention, these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits.

Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authors who have worked with some of the most visible Six Sigma companies including GE provide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way.

Addresses the challenges and politics of launching, leading, and training people for Six Sigma

Focuses on implementing the major steps and quality improvement tools in the Six Sigma system

Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations made famous at GE by the legendary Jack Welch, Six Sigma is the organizational quality system that has helped the world's leading companies save millions of dollars, and keep their customers satisfied. Until now, there has not been an in-depth, step-by-step guide available to help managers fully implement Six Sigma. This is the first book that shows you exactly how to do it.

The Six Sigma Way is a comprehensive guide to the real-world application of Six Sigma across all industries. Authors Peter Pande, Robert Neuman, and Roland Cavanagh give you a comprehensive briefing on Six Sigma showing you what's behind the movement, how it's paying off, and most important, how you can implement the system to best fit your circumstances.

Based on the authors' extensive experience with Six Sigma at GE, Allied Signal, and other companies in a variety of industries, this book provides basic, nontechnical information on understanding and implementing Six Sigma.

You'll find plenty of practical tips and tools to apply Six Sigma in a wide variety of business environments. The authors map out key steps to help you make the right choices, revealing the hidden truths and unexpected benefits that Six Sigma will bring to you and your organization.

The Six Sigma Way is organized in three easy-to-use sections:

Part One covers the essentials of Six Sigma, including fundamental concepts, advantages of Six Sigma over Total Quality Management, and the Six Sigma Roadmap a five phase model for building the Six Sigma organization.

Part Two examines how to adapt a Six Sigma initiative to your business, including how to decide whether to try it at all, and how to train "Black Belts" and other key roles.

Part Three describes the major activities of the Six Sigma Roadmap, from identifying core processes to executing improvement projects to sustaining Six Sigma gains.

Real-life success stories are used throughout to illustrate the concepts, tools, and challenges. The authors:

show how to apply Six Sigma to many different business activities from strategic planning to operations to customer service
offer customizable options and guidelines not rigid formulas that take into account your business needs and priorities
alert you to the dangers and mistakes that can derail a Six Sigma initiative

The Six Sigma Way also introduces you to the advanced techniques of Six Sigma, helping you understand in clear terms what the sophisticated tools are, why and how they are used, and when they should be applied.

From the Six Sigma novice to those in the thick of improvement efforts, The Six Sigma Way will teach you how to position your company for greater customer satisfaction, profitability, and competitiveness. about THE authors Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology.

Robert P. Neuman, Ph.D., is a senior consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

420 pages

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