Six Sigma Way
How to GE, Motorola and Other
Top Companies Are Honing Their Performance
An implementation blueprint
for SIX SIGMA!
"The Six Sigma Way
demystifies Six Sigma with a real-world 'how-to' guide A good investment for any business
planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears
Home Services
Cost reduction, productivity
improvement,customer retention, these are the promises of the Six Sigma quality management
system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are
successfully using Six Sigma to fine-tune products and processes, improve performance, and
increase profits.
Now you can read the roadmap
for implementing Six Sigma in your manufacturing or service organization. The authors who
have worked with some of the most visible Six Sigma companies including GE provide
step-by-step guidance and practical implementation guidelines. Whether your goal is to fix
a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you
develop an approach customized for your company's needs and the challenges of the
twenty-first century business environment. The Six Sigma Way.
Addresses the challenges and
politics of launching, leading, and training people for Six Sigma
Focuses on implementing the
major steps and quality improvement tools in the Six Sigma system
Features insights, comments,
and examples from business leaders and managers using Six Sigma in their organizations
made famous at GE by the legendary Jack Welch, Six Sigma is the organizational quality
system that has helped the world's leading companies save millions of dollars, and keep
their customers satisfied. Until now, there has not been an in-depth, step-by-step guide
available to help managers fully implement Six Sigma. This is the first book that shows
you exactly how to do it.
The Six Sigma Way is a
comprehensive guide to the real-world application of Six Sigma across all industries.
Authors Peter Pande, Robert Neuman, and Roland Cavanagh give you a comprehensive briefing
on Six Sigma showing you what's behind the movement, how it's paying off, and most
important, how you can implement the system to best fit your circumstances.
Based on the authors'
extensive experience with Six Sigma at GE, Allied Signal, and other companies in a variety
of industries, this book provides basic, nontechnical information on understanding and
implementing Six Sigma.
You'll find plenty of
practical tips and tools to apply Six Sigma in a wide variety of business environments.
The authors map out key steps to help you make the right choices, revealing the hidden
truths and unexpected benefits that Six Sigma will bring to you and your organization.
The Six Sigma Way is
organized in three easy-to-use sections:
Part One covers the
essentials of Six Sigma, including fundamental concepts, advantages of Six Sigma over
Total Quality Management, and the Six Sigma Roadmap a five phase model for building the
Six Sigma organization.
Part Two examines how to
adapt a Six Sigma initiative to your business, including how to decide whether to try it
at all, and how to train "Black Belts" and other key roles.
Part Three describes the
major activities of the Six Sigma Roadmap, from identifying core processes to executing
improvement projects to sustaining Six Sigma gains.
Real-life success stories are
used throughout to illustrate the concepts, tools, and challenges. The authors:
- show
how to apply Six Sigma to many different business activities from strategic planning to
operations to customer service
- offer
customizable options and guidelines not rigid formulas that take into account your
business needs and priorities
- alert
you to the dangers and mistakes that can derail a Six Sigma initiative
The Six Sigma Way also
introduces you to the advanced techniques of Six Sigma, helping you understand in clear
terms what the sophisticated tools are, why and how they are used, and when they should be
applied.
From the Six Sigma novice to
those in the thick of improvement efforts, The Six Sigma Way will teach you how to
position your company for greater customer satisfaction, profitability, and
competitiveness. about THE authors Peter S. Pande is Founder and President of Pivotal
Resources, an international consulting firm providing Six Sigma implementation, training,
and management development services in industries from financial services to high
technology.
Robert P. Neuman, Ph.D., is a
senior consultant with Pivotal Resources. He is a noted speaker in business improvement
methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and consultant
with Pivotal Resources. His areas of expertise include process measurement and applied
statistics, business reorganization, and Six Sigma methods.
420 pages