The HR Scorecard
Linking People Strategy and
Performance
"A compelling way to
define and measure HP's effect on the bottom line. The book constitutes a breakthrough in
thinking for the HR function."
Paul
McKinnon, Senior Vice President of HR, Dell Computer Corporation
PROVIDING THE TOOLS and
systems required for leading a "measurement managed" HR architecture, this
important book heralds the emergence of human resources as a strategic powerhouse in
today's organizations.
Three experts in the field
outline a powerful measurement system that highlights the indisputable role HR can play as
both a prime source of sustainable competitive advantage and a key driver of value
creation. They draw from an ongoing study of nearly 3,000 firms to outline a seven-step
process they call an HR Scorecard, specifically designed to embed human resources systems
within a firm's overall strategy and manage the HR architecture as a strategic asset.
Building on the proven Balanced Scorecard model, they also show how to link HR's results
to measures such as profitability and shareholder value that line managers and senior
executives will understand and respect.
The authors argue that human
resources's strategic role begins with designing an HR architecture the HR function, the
HR system, and strategic employee behaviors that relentlessly emphasizes and reinforces
the implementation of the firm's strategy. Using compelling examples from a variety of
leading companies, they explain how to develop and implement an HR Scorecard in order to
both manage the HR architecture as a strategic asset, as well as measure the contribution
of that asset to firm performance.
"At the root of
every business challenge or opportunity is a human issue. If you believe that, you must
take seriously the challenge of strategically planning for, and measuring the results of,
human resource work. The HR Scorecard will both challenge your thinking in this area and
provide options that you can use today."
Ralph
Christensen, Senior Vice President of Human Resources, Hallmark Cards, Inc.
"A must-read primer for
human resources professionals who view HR as critical to the success of their
companies."
Michael
Tindall, Vice President of HR Strategic Measures, Prudential
" The HR Scorecard
works at both the theoretical and practical levels. It can help any interested manager
develop a comprehensive, actionable set of models and metrics for assessing the strategic
impacts of a company's HR architecture. HR departments can put it to immediate use in
rethinking their contribution to business success, and in learning a meaningful language
to communicate that contribution."
Steven P. Kirn, Vice
President, Innovation and Organization Development, Sears, Roebuck and Co.
Brian E. Becker is a
Professor and Department Chair of Organizations and Human Resources at the State
University of New York at Buffalo.
Mark A. Huselid is an
Associate Professor of Human Resource Strategy at Rutgers University.
Dave Ulrlch is a Professor at
the University of Michigan School of Business and the best-selling author of Human
Resource Champions and coauthor of Results-Based Leadership.
234 pages