Appropriate for Front Office or Front Desk courses within Hospitality Management
departments.
This is a workbook and manual designed as an accompaniment to standard lodging or front
office text books. A student version of Micros Fidelio, a guest management software
application, is included within the text. Micros Fidelio is the industry standard guest
service program.
Table of Contents
1. Preface
2. Introduction
3. Notes to Instructors
4. Learning Hotel Operations
5. Manual Night Audit Exercise
6. Computer Property Management Exercise and Tutorial
7. Hotel Operational Audits
8. Forms for the Manual Night Audit Practice Set
Features
Appropriate for Front Office or Front Desk courses within Hospitality Management
departments.
This is a workbook and manual designed as an accompaniment to standard lodging or front
office text books. A student version of Micros Fidelio, a guest management software
application, is included within the text. Micros Fidelio is the industry standard guest
service program.
Paperback
167 pages
