A behind-the-scenes look at
today's biggest marketing mistakes and successes!
Gain valuable insights by looking behind-the-scenes at some of today's most notable
marketing successes and failures. With the Ninth Edition of this best-selling csebook,
you'll learn how to make better decisions, implement strategies, avoid pitfalls, and seize
opportunities.
In a lively conversational style, Robert Hartley provides play-by-play analyses of actual
decisions and practices that led to major marketing wars, comebacks, crises, and triumphs
in top corporations. Hands-on exercises and debates invite immersion in their various
situations. These real-life war stories are packed with practical tips and learning
experiences that can serve you throughout your career.
With the rest updated and revised, this Ninth Edition adds these eight new cases:
PC Wars: Dell Computer vs. Gateway et al.
Harley-Davidson: At Last
Scott Paper, Sunbeam, and Al Dunlap
The Grea t Firestone/Ford Explorer Tire Disaster
cDonald's--A Titan Falters
Snapple: A Sorry Acquisition
MetLife--Deceptive Sales Tactics
Newell Rubbermaid--Losing the Battle to Win Shelf Space
In the words of the philosopher, George Santayana, "Those who ignore history are
doomed to repeat it." This guide may help you avoid mistakes similar to those already
made by corporate giants.
Table of Contents
Chapter 1. Introduction.
PART I. MARKETING WARS.
Chapter 2. PC Wars: Dell
Computers vs. Gateway et al.
Chapter 3. Cola Wars: Pepsi
vs. Coca-Cola.
Chapter 4. Airliner Wars:
Boeing vs. Airbus.
Chapter 5. Sneaker Wars:
Reebok vs. Nike.
PART II. GREAT COMEBACKS.
Chapter 6. Continental
Airlines-From the Ashes.
Chapter 7. IBM-A Fading
Giant Rejuvenates.
Chapter 8. Harley Davidson:
At Last.
PART III. MANAGING CHANGE
AND CRISES.
Chapter 9. Scott Paper,
Sunbeam, and Al Dunlap.
Chapter 10. The Great
Firestone/Food Explorer Tire Disaster.
Chapter 11.
Perrier-Overresponding to a Crisis.
Chapter 12. United Way-A
Not-for-Profit Tries to Cope with Image Destruction.
PART IV. MARKETING
MANAGEMENT MISTAKES.
Chapter 13.
Maytag-Bungling a Promotion in England.
Chapter 14. McDonald's-A
Titan Falters.
Chapter 15. Disney-Euro
Disney and Other Stumbles.
Chapter 16. Borden-Letting
Brands Wither.
Chapter 17. Snapple: A Sorry
Acquisition.
Chapter 18. Newell
Rubbermaid-Losing the Battle to Win Shelf Space.
PART V. NOTABLE MARKETING
SUCCESSES.
Chapter 19.
Vanguard-Success with Minimal Marketing.
Chapter 20. Southwest
Airlines-"Try to Match Our Prices".
Chapter 21. Wal-Mart-The
Unstoppable.
PART VI. ETHICAL MISTAKES.
Chapter 22.
MetLife-Deceptive Sales Tactics.
Chapter 23.
ADM-Price-Fixing and Political Cronyism, and a Whistle-Blower.
Chapter 24. Conclusions:
What Can Be Learned?
360 pages