BUSINESS PERFORMANCE MEASUREMENT. THEORY AND PRACTICE NEELY A Księgarnia

The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

"... this book assembles an impressive collection of contemporary thought on the theory, practice and development of business performance measurement ... a stimulating foundation for reflecting on issues and progress in performance measurement."
Accounting & Business Research

Andy Neely is Director of the Centre for Business Performance at Cranfield School of Management and Professor of Operations Strategy and Performance and has been researching and teaching in the field of business performance measurement since the late 1980s. He was chair of the International Conference on Performance Measurement in 1998,2000 and 2002 and has authored over 100 books and articles on the subject, including Measuring Business Performance, Economist Books, 1998. He has been a consultant to and worked with numerous organizations including Accenture, British Airways, DHL, Hewlett-Packard, KPMG, Oracle, PeopleSoft, and Rolls Royce Aerospace.

Part I. Performance Measurement - Functional Analyses

1. Measuring performance: the accounting perspective David Otley
2. Measuring performance: the marketing perspective Bruce Clark
3. Measuring performance: the operations perspective Andy Neely and Rob Austin
4. Finding performance: the new discipline in management Marshall Meyer

Part II. Performance Measurement - Theoretical Foundations
5. A conceptual and operational delineation of performance Michel Lebas and Ken Euske
6. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel
7. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey
8. Superior managers' tolerance to dysfunctional behaviour: a test Clive Emmanuel

Part III. Performance Measurement - Frameworks and Methodologies
9. Performance measurement frameworks: a review Mike Kennerley and Andy Neely
10. The critical few: first among equals as parameters for measuring strategic effectiveness Elspeth Murray and Peter Richardson
11. Auditing measurement systems Umit Bititci, Allan Carrie and Trevor Turner
12. Why measurement initiatives succeed and fail Mike Bourne and Andy Neely

Part IV. Performance Measurement - Practical Applications
13. What really goes on in the name of benchmarking D. T. Mayle, Matthew Hinton, Graham Francis and Jackie Holloway
14. Measuring marketing performance: in practice Tim Ambler and Flora Kokkinaki
15. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman
16. Redefining government performance Ken Ogata and R. Gookey

Part V. Specific Measures
17. Customer satisfaction and business performance Kai Kristensen, Anne Martensen and Lars Gronholdt
18. Linking financial performance to employee and customer satisfaction Andy Neely and Mohammed Al Najjar
19. Measuring innovation performance Riitta Katila

Part VI. Performance Measurement - Emerging Issues and Trends
20. Measuring knowledge work Rob Austin and Pat Larkey
21. Measuring ebusiness performance Andy Neely, Bernard Marr, Chris Adams and Neha Kapashi

366 pages

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czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.

BUSINESS PERFORMANCE MEASUREMENT. THEORY AND PRACTICE

NEELY A

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