This book examines how new workplace technology can improve performance - and how it can
have the opposite effect when it is not properly planned and introduced with the
participation of key stakeholders. It provides an overview and explanation of the steps
involved in technology planning, acquisition, development, implementation, and assessment.
The theoretical underpinnings of each of these steps systems theory; concurrent
engineering; industrial relations theory are discussed.
The methods for assessing an
organization's needs and readiness for technological change are explored as are ways of
identifying and eliminating organizational barriers to technological change, such as
organizational culture, poor labour relations, and employee feelings of
disenfranchisement. The final chapter addresses the necessity for ongoing evaluation and
monitoring to ensure that the technological change continues to meet organizational,
business and performance objectives.
This textbook is designed
for graduate students and academics in industrial and organizational psychology,
industrial relations, professional degree programs (public administration), and executives
in management training programs.
149 pages