The Irwin Handbook of
Telecommunications Management
In this era of rapid
technological change-from the Internet's ability to add value at every level of business
to the critical decisions that must be made on whether or not to converge voice and data
at the network level-only one book provides invaluable reference material and information
for every aspect of telecommunications. That book is The Irwin Handbook of
Telecommunications Management, Third Edition. A vital resource for anyone involved in the
telecommunications business, it covers the entire spectrum of 21st century
telecommunications.
Organized into five sections,
The Irwin Handbook of Telecommunications Management makes every important aspect of
managing a telecommunications system easy to locate, understand, and implement:
Part I is a comprehensive
overview of telecommunications management, addressing issues including the
Telecommunications Act of 1996, current and long-range planning, feasibility analysis, and
forecasting.
Part 11 discusses the
selection and management of telecom equipment and services. Chapters examine management of
Internet services, writing and evaluating responses to RFPs, managing long distance
services, and more.
Part III covers the
management of a telecom facility-including PBX and key telephone equipment, automatic call
distributors, voice processing equipment, local area networks and Internets, wide area
networks, convergence, and video and audio conferencing equipment.
Part IV is about cost
control. Besides offering specific techniques for effective cost containment, the chapters
in this section cover benchmarking, contracting, outsourcing, and optimizing voice
circuits and data network bandwidth.
Part V puts it all together. From the
development of a telecom operations and disaster prevention plan to project management,
qualitycontrol, security and fraud prevention, and more, it provides a thorough
examination of telecommunications operations planning and execution.
Comprehensive in scope and
concise in detailing the information that busy professionals need to know, The Irwin
Handbook of Telecommunications Management provides complete, detailed coverage of the
processes and procedures for getting maximum value from a telecommunications system.
Managers in any industry can turn to it for authoritative solutions-and as a necessary
how-to manual-for every telecommunications management question.
ABOUT THE AUTHOR
JAMES HARRY GREEN is an
independent telecommunications consultant based in Portland, Oregon. He provides clients
with network planning, design, and management services in voice networks, data networks,
and call center systems. Green has written a number of articles and books, including
Telecommunications Projects Made Easy, Which Telephone Service Provider?, and the
essential telecom industry reference The Irwin Handbook of Telecommunications.
874 pages