THE IRWIN HANDBOOK OF TELECOMMUNICATIONS MANAGEMENT GREEN J. Księgarnia

The Irwin Handbook of Telecommunications Management

In this era of rapid technological change-from the Internet's ability to add value at every level of business to the critical decisions that must be made on whether or not to converge voice and data at the network level-only one book provides invaluable reference material and information for every aspect of telecommunications. That book is The Irwin Handbook of Telecommunications Management, Third Edition. A vital resource for anyone involved in the telecommunications business, it covers the entire spectrum of 21st century telecommunications.

Organized into five sections, The Irwin Handbook of Telecommunications Management makes every important aspect of managing a telecommunications system easy to locate, understand, and implement:

Part I is a comprehensive overview of telecommunications management, addressing issues including the Telecommunications Act of 1996, current and long-range planning, feasibility analysis, and forecasting.

Part 11 discusses the selection and management of telecom equipment and services. Chapters examine management of Internet services, writing and evaluating responses to RFPs, managing long distance services, and more.

Part III covers the management of a telecom facility-including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment.

Part IV is about cost control. Besides offering specific techniques for effective cost containment, the chapters in this section cover benchmarking, contracting, outsourcing, and optimizing voice circuits and data network bandwidth.

Part V puts it all together. From the development of a telecom operations and disaster prevention plan to project management, qualitycontrol, security and fraud prevention, and more, it provides a thorough examination of telecommunications operations planning and execution.

Comprehensive in scope and concise in detailing the information that busy professionals need to know, The Irwin Handbook of Telecommunications Management provides complete, detailed coverage of the processes and procedures for getting maximum value from a telecommunications system. Managers in any industry can turn to it for authoritative solutions-and as a necessary how-to manual-for every telecommunications management question.

ABOUT THE AUTHOR

JAMES HARRY GREEN is an independent telecommunications consultant based in Portland, Oregon. He provides clients with network planning, design, and management services in voice networks, data networks, and call center systems. Green has written a number of articles and books, including Telecommunications Projects Made Easy, Which Telephone Service Provider?, and the essential telecom industry reference The Irwin Handbook of Telecommunications.

874 pages

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