CUSTOMER - RESPONSIVE MANAGEMENT. THE FLEXIBLE ADVANTAGE DAVIS F.W. MANRODT K.B. Księgarnia

This text is part of a series designed to provide business and engineering students with a full understanding of the issues of total quality management. It integrates the components of responsive management into a logical model which can be followed in order to achieve management objectives.

This volume is part of a series designed to provide business and engineering students with a full understanding of the issues of total quality management. The series should also be a valuable resource for practising managers and engineers.

Modern organizations perform different types of activities, each of which requires a different management approach from project management to production management to responsive management.

This book considers the need for increased responsive management in a constantly changing business environment where customers are demanding specialized treatment and competition is forcing firms to be responsive in order to survive. "Service Response Logistics" integrates all the components of responsive management - the need to empower employees, the need for improved customer service - into a logical model which can be followed in order to achieve the management objectives of the responsive organization.

Table of Contents

Introduction to service response logistics
responsive activity management
developing a responsive organization
the logistics management task
the economics of responsive organizations
creating the responsive infrastructure.

286 pages

Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.