THE ROI OF HUMAN CAPITAL FITZ-ENZ J. Księgarnia

The ROI of Human Capital

Measuring the Economic Value of Employee Performance

We intuitively know that people not cash, buildings, or equipment are the lifeblood of any business enterprise. Yet, astonishingly, there has never been a reliable way to quantify the contribution of human capital to corporate profit... until now.

The ROI of Human Capital draws on years of quantitative and qualitative international research by the prestigious Saratoga Institute to provide a breakthrough methodology for measuring the bottom-line effect of employee performance. Its author, Institute founder Jac Fitz-enz, virtually invented human performance benchmarking a concept that demands to be understood as businesses face a long-range shortage of qualified workers at all levels.

The most cost-effective solution to the talent deficit lies in helping each person to become more productive. Applying a rare blend of management expertise and quantitative metrics, Fitz-enz shows how to build pathways that link specific human resources objectives to operational improvements and corporate financial gains. Whether you are a top executive, line manager, or HR professional, you'll learn how to gauge human costs and improve productivity at three essential levels:

1.Organizational. Macro-level data is the launching site of any ROI assessment system. Examples and proven formulas illustrate how to combine quantitative and perceptual measures into a corporate human capital scorecard. Fitz-enz introduces you to the five key indexes of change: cost, time, volume, errors, and human reactions.

2. Functional. This is the process arena, which typically sprawls across business units and is therefore difficult to manage and measure. A detailed five-point approach shows how to "tame" processes and add value to them, specifically in terms of service, quality, and productivity.

3. Human Capital Management. You'll discover how to build a performance matrix that enhances the fundamental HR activities planning, acquiring, supporting, developing, and retaining by connecting them to the five indexes of change.

The ROI of Human Capital brilliantly shows how to integrate these levels into a single, end-to-end system of human capital valuation reporting. It also helps you weigh the potential effects of such practices as HR restructuring, outsourcing, using contingent workers, and merging with or acquiring another company. And, not least, you will learn to create futures scorecards that can improve your ability to see over the horizon and far beyond your competition. Throughout, Fitz-enz enlivens his wealth of hard data with useful examples and a conversational, easy-to-read style.

With today's employee costs often exceeding 40 percent of corporate expense, measuring the ROI on human capital is essential. Now, at last, you have a resource that reveals how to do it. Embrace this book as a model and you will soon be drawing a better ROI from your expensive and valuable human capital.

Jac Fitz-enz, Ph.D., is the acknowledged father of human capital benchmarking and performance i assessment. He began his breakthrough' research in these areas in the 1970s and has since trained more than 50,000 managers worldwide. Dr. Fitz-enz is the founder and chairman of the Saratoga Institute, headquartered in Santa Clara, California, and renowned for its ongoing benchmark data on employee productivity, retention, and effective HR practices in 20 countries. The firm's clients include 90 of the Fortune 100 companies. Dr. Fitz-enz's previous books are: The 8 Practices of Exceptional Companies; How to Measure Human Resource Management; Human Value Management, honored as Book of the Year by the Society for Human Resource Management; Benchmarking Staff Performance; and A New Vision for Human Resources (coauthored with Jack Phillips). He lives in Saratoga, California.

296 pages

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