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NEW TRANDS IN BANKING MANAGEMENTZOPOUNIDIS C.wydawnictwo: SPRINGER , rok wydania 2002, wydanie Icena netto: New Trends in Banking ManagementZopounidis, C., Technical University of Crete, Chania, Greece (Ed.) The variety of new banking products, developed to accomodate the increased customer needs, provides a clear indication of the changes that the banking industry has undergone during the last two decades. Due to this there is a need of advanced quantitative analysis for risk management, information technology, quality management, etc. The implementation of these approaches in banking management is in accordance with the finding that empirical procedures are no longer adequate to address with increasing complexity of the banking industry. All the above issues are included in the edited volume, that covers a wide range of banking problems, such as bank performance, efficiency and viability, credit risk assessment, bank marketing, quality management, bank mergers and acquisitions. Keywords: Finance, Management, Banking, Decision Theory, Bank Management Contents Banking Quality, Efficiency, Profitability and Customer Satisfaction Analysis An Empirical Study of Service Quality Perspectives in Public and Private Banks Ch. Spathis, E. Petridou, N. Glaveli Assessing Efficiency of Bank Branches: An Application of Data Envelopment Analysis (DEA) A. Anastasiou, J. Mitropoulos, A. Sissouras Comparative Satisfaction Measurement ofATMS vs Tellers A. Bouranta, A. Kouremenos, Y. Siskos A Multicriteria Approach to Asssess the Performance of Greek Banking System: The Case of Greece 0. Stathas, K. Kosmidou, M. Doumpos, C. Zopounidis Business Failure and Credit Risk Assessment Business Failure Prediction: A Review and Analysis of the Literature M. Double, N. Meskens On the Use of a Combination Approach to Automated Knowledge Acquisition Based on Neural Networks and Fuzzy Logic with Regard to Credit Scoring Problems M Michalopoulos, G. Dounias, D. Hatas, C. Zopounidis Banking Organization, Banking Marketing and Customer Relationship Management Bank-Firm Relationship: A Review of the Theoretical Literature M. Troege From Banking on Customers to Banking on Regions: A Flexible, Diffusive Bricks & Mortar Network Organization for Real Focus on Customers D.G. Karellas, D.S. Stamoulis Integrated Customer Relationship Management in the Banking Sector M. Vlachopoulou, V. Manthou, 0. loannidis Bank Mergers, Acquisition and Concentration Mergers and Acquisitions in the European Banking Sector: The Case ofBNP and Paribas J. Gupta, A. Chevalier Restructuring of Development Banks in the Context of a Market Economy: The Case of India. D. Singh, N. Dhillon Net Interest Income, Balance Sheet Structure and Interest RatesCh. Staikouras, G. Wood Portfolio Management and Risk Assessment Value at Risk Bounds for Portfolios of Non-normal Returns E. Luciano, M. Afarena Value at Risk with High Frequency Data E. Barucci, R. Reno Stock Index Arbitrage and Stock Price Volatility in the Athens Derivatives Exchange M. Michalopoulos, C. Zopounidis, K. Stavroulakis Evaluating Mutual Fund Performance: An Overview K. Pendaraki, C. Zopounidis Risk Logistics in Banking Management Risk Logistics in Banking Management C..D. Tarantilis, C.T. Kiranoudis Investment Evaluation of a Suburban Coastal Transport System E. Sambracos 313 pages
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