Managing Public Services
Implementing Changes
A Thoughtful Approach to the Practice of Management
Tony Doherty, Terry Horne
This introductory text has been specifically designed and developed to meet the needs of
students studying public services management at undergraduate, certificate diploma and
postgraduate level.
Focusing on change as a constant factor in the management of any organizations, Managing
Public Services helps the student and practitioner to develop the skills and knowledge
required to underpin the work of a modern managers working in rapidly-changing public
sector organisations whether publicly owned, privately managed or sub contracted.
Taking a novel and distinctive approach, which emphasises management and organisational
learning as keys to organisational success, this text is also solidly practical and
comprehensive and is supported by strong pedagogical features - case studies, review
questions, illustrative vignettes and teachers manual. This allows the reader to develop
transferable skills in thinking and learning as they work through the book and gives
greater awareness of the benefits of continuous learning for staff and managers.
576 pages
