Charles, E. Beck ,
University of Colorado at Denver
Published October 1998 by
Prentice Hall Business Publishing
Copyright 1999, 500 pp.
Cloth ISBN 0-13-849886-5
Innovative in perspective, this book emphasizes the extremely close connection between
communication and the traditional functions of management. It explores both the objective
elements of communication (sender, message, channel and receiver) and the subjective
elements (assumptions, purpose - intention/audience, and interpretation. It
recognizes - and emphasizes - that human communication is complex and that
communication is not the message sent, but the message received. KEY
TOPICS: Describes how communication works. Discusses the basic communication skills in
listening, public speaking, writing, and networking. Explores communication in relation to
management and leadership -- and the communication climate. Addresses specific
types of communication that managers need in motivating people, helping teams function,
conducting meetings, and managing conflict. Considers special topics in management
communication, including ethics, organizational change for total quality, and relating to
the wider community. Outlines alternatives for explaining information to diverse
audiences. Offers a table of Manager's Tips in each chapter. MARKET: For
managers, directors, and department heads of all types, in all functions, at all levels.
I. HOW COMMUNICATION
WORKS.
1. Communication Forms the
Lifeline of a System.
2. People Determine the Meaning of Verbals and Nonverbals.
3. A Rhetorical Process Model Visualizes Communication.
II. HOW INDIVIDUALS CAN
COMMUNICATE EFFECTIVELY.
4. How to Listen with
Concentration.
5. How to Speak with Confidence.
6. How to Write.
7. How to Use Structure: Genres, Networks, and Space.
III. HOW COMMUNICATIONS
RELATES TO MANAGERS.
8. Management Functions
Imply Communication.
9. Management and Leadership Differ.
10. Communication Climate Affects Organizations.
IV. HOW TO MANAGE
EFFECTIVELY THROUGH COMMUNICATION.
11. How to Motivate for
Performance and Satisfaction.
12. How to Improve Teamwork and Collaboration.
13. How to Conduct Meetings and Interviews.
14. How to Manage Conflict.
V. SPECIAL TOPICS IN
MANAGERIAL COMMUNICATIONS.
15. How to Develop an
Ethical Organization.
16. How to Change for Total Quality.
17. How to Relate with the Wider Society.
18. The Role of the Communication Specialist.
EPILOGUE.
19. The Ten Principles
Revisited.
CASE APPLICATIONS.
The Case Process.
Prepare the Report.
The Word Processing Center.
Barings Bank Debacle.
McDonnel Douglas Corporation and the DC-10.
Support Services of Littletown.
LIST OF REFERENCES.
APPENDICES.
A. How to Design Standard
Communication: Formats and Templates.
B. How to Explain Complex Ideas: Multiple Methods of Defining.
C. How to Edit: Steps for the Process.
D. How to Reduce Wordiness.
E. How the Rhetorical Model Expands into a Comprehensive Model of Communication.
