David A. DeCenzo , Towson
State University
Published September 1996
by Career , Health, Education & Technology
Copyright 1997, 478 pp.
Cloth ISBN 0-13-502329-7
Using a learn-by-doing approach, this book provides the reader with a basic framework for
understanding how interactions at work will affect them, the issues they'll face, and what
they should do to be effective in their interactions with others in any organizational
setting. KEY TOPICS: This book focuses on critical human relations at work from the
employee's perspective. Providing a forum for readers to learn about themselves, this book
gives the reader ample opportunities, through Experiential Exercises and Cases, to explore
their own behavior and formulate their own human relations profile. MARKET: Great
for anyone depending on or wishing to improve professional relationships and interactions.
I. STARTING THE JOURNEY.
1. Introduction to Human
Relations.
2. Challenges for the 21st Century.
II. HUMAN BEHAVIOR: THE
INDIVIDUAL.
3. Building Blocks of Our
Behavior.
4. Developing a Personal Communications Style.
5. Dealing with Personal Issues.
III. THE ORGANIZATION.
6. Effectively Grouping
Employees.
7. Being Part of Groups and Teams.
8. Hiring, Developing, and Appraising.
9. Power, Politics, and Status.
10. Organizational Communications.
IV. HUMAN BEHAVIOR:
INTERACTION IN THE ORGANIZATION.
11. Excelling on the Job.
12. Influencing Others.
13. Understanding Change, Conflict, and Creativity.
V. ACHIEVING YOUR
POTENTIAL.
14. Reaching Your Personal
Goals.
Glossary.
Index.
