Elwood N. Chapman ,
Deceased
Cliff Goodwin , Purdue University
Published June 1998 by
Career , Health, Education & Technology
Copyright 1999, 275 pp.
Paper ISBN 0-13-676644-7
For courses in
Supervision, Supervisory Management, and Steps Into Management workshops/seminars or
self-study. It is also useful in corporate or contract training programs. This
best-selling book provides a practical, in-depth introduction to the important
contemporary issues related to management and supervision in the modern workplace. It
incorporates the latest insights regarding supervisory management, personal growth and
team-oriented environments to enhance the learning process.
Do your students need
hands-on experience from the best-selling applied supervision book?
Provides an accessible,
practical approach that encourages application of the techniques to real-world
situations.
Presents sound fundamental
principles of supervisory leadershipconcepts through interactive features that require
an application and synthesis of the concepts presented in the text.
Encourages student
involvement through Mini-Games that enliven class participation.
Includes case studies
for assignment or self-directed instruction.
I. GETTING INTO
SUPERVISION.
1. Should You be a
Supervisor?
2. Making the Transition.
3. The New Star in the Management Hierarchy.
II. HUMAN RELATIONS AND
COMMUNICATIONS: THE KEY TO SUCCESSFUL SUPERVISION.
4. Achieving Productivity
Through People.
5. The Supervisor-Employee Relationship.
6. Five Irreplaceable Foundations.
7. Creating a Productive Working Climate.
8. The Shift to Total Quality Management.
9. The Multicultural Team.
10. Communicating Privately.
11. The Problem Employee
12. Staffing and Scheduling.
13. Delegate More - Worry Less.
14. Use Your Knowledge Power.
15. The Formal Appraisal.
III. MANAGING YOURSELF.
16. Learning to
Concentrate.
17. Establishing Goals and Planning.
18. Setting Priorities.
19. Managing Your Time.
20. Making Decisive Decisions.
IV. WHERE DO I GO FROM
HERE?
21. Common Mistakes You
Don't Want to Make.
22. Converting Change into Opportunity.
23. Having a Personal Plan B.
24. Leadership: What Every Manager Should Know.
Roles Profiles for Cases and Mini-Games.
Suggested Answers to Case Problems.
