1st
Edition
Teri Tompkins
2000 100
pages (est.) 0137-46389-8 (Paperback)
This
casebook offers intermediate-length, real-life cases that are complex enough to require
student analysis, yet are short enough for instructors to use along with other teaching
methods such as lecture or classroom exercises. Based on real events but with names
changed, the cases either illustrate theory or describe a recent real-life dilemma
requiring a decision. They reflect "critical incidents" in the life of the
case's author or of the person/organization studied; long industry descriptions are
forgone in favor of richer detail on the critical incidents and key players. For courses
in Organizational Behavior and Principles of Management/Management Theory.
FEATURES/BENEFITS
Real cases describing the full range of management, systems, group, interpersonal, and
individual topics-Highlights international business, globalization, diversity, ethics,
communications, and human resource decisions in addition to these topics.
Instructor's
Manual-Written by the author includes teaching notes with detailed answers, analysis, and
explicit teaching plan for long and short teaching sessions.
Inexpensive
price-Makes text ideal as a supplemental resource. Available as a value pack with all PH
Management and OB texts.
Detailed
case matrix-References cases to several leading management and organizational behavior
texts.
CONTENTS
Preface. How to Use This Book. Suggestions for Developing Students' Cases. Matrix of Cases
and Subjects. CASES. 1. A New Magazine in Nigeria, Fola Doherty-Soyinka. 2. A Selfish
Request in Japan, Toby Lee. 3. A Team Divided or a Team United? Marlene Lowe and Teri C.
Tompkins. 4. Angry Branch Manager, Joe Underwood. 5. CafÇ Latte, Kim Hui. 6. Changing
Quotas (A & B), Susan Steele. 7. Computer Services and Cost/Schedule Teams: How Do
Teams Learn? Teri C. Tompkins. 8. Computer Services Team at Avionics Aerospace, Teri C.
Tompkins. 9. Cost and Scheduling Team at Avionics Aerospace, Teri C. Tompkins. 10. Costume
Bank, Karen Simon and Armand Gilinsky 11. Donor Services Department, Joyce Osland. 12.
Fired, Tony Marks.13. Groupware Fiasco, Diane Fiero and Jonetta Thomas-Chambers. 14.
Handling Differences at Toyota Distributors, Nancy Zuffery. 15. Heart Attack, Shauna
LeVeque. 16. Incident on the USS Whitney, Jeff Balesh. 17. Insubordination or Unclear
Loyalties? Asbjorn Osland and Shannon Shoul. 18. Jenna's Kitchen, Craig Lundberg. 19.
Julie's Call: Empowerment at Taco Bell, Craig Lundberg. 20. La Cabaret, Ani Avanessian.
21. Leading TQM in Panama, Asbjorn Osland. 22. Moon Over ER, Stephen Maranville and J.
Andrew Morris. 23. Negotiating Work Hours, D.R. Franklin and Loren E. Falkenberg. 24. No,
Sir, Sergeant! Joel Mitre. 25. Pearl Jam's Dispute with Ticketmaster, Anne Lawrence. 26.
Problems at Wukmier Home Electronics Warehouse, Kathleen Moldenhaur and Teri C. Tompkins.
27. Questions Matter! Cathy Paul. 28. Reputation in Jeopardy, Amber Borden. 29. Richard
Prichard and the Federal Triad Programs (A & B), Earle Hall. 30. Saving Private
Ryan-Classic Leadership Models, James C. Spee. 31. Shaking the Birdcage, Teri C. Tompkins.
32. Split Operations at Skywest and United Airlines, Jeremy Offenstein. 33. Temporary
Employees: Car Show Turned Ugly, Gary Oddou. 34. The Advisor, Brian Park.35. The Buyout,
Diane Trachsel and Teri Tompkins. 36. The Layoff, Susan Pippert. 37. The Safety Memo,
Gordon Baldwin. 38. The Volunteer, Louise Ann Palermo. 39. Unmovable Team, Teri C.
Tompkins. 40. Unprofessional Conduct, Andre Hamilton and Teri C. Tompkins. 41. Violence at
United States Postal Service: The Case of Bruce William Clark, Dianne R. Layden. 42. When
Worlds Collide, Russell Aebig. 43. Your Uncle Wants You, Stephen Maranville and J. Andrew
Morris.
SUPPLEMENTS
Instructor's Manual
(0-13-086897-3)
Includes teaching notes with detailed answers, analysis, and explicit teaching plan for
long and short teaching sessions.
Generic Supplements
Surfing for Success in Management 1998-1999
(0-13-081525-X)
Surfing for Success in Management: A Student Guide to the Internet, 1997
(0-13-648478-6)
