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CONFLICT FROM THEORY TO ACTION
LULOFS R. CAHN D. wydawnictwo: ALLYN & BACON , rok wydania 2000, wydanie II cena netto: 150.00 Twoja cena 142,50 zł + 5% vat - dodaj do koszyka 2nd
Edition
Roxane S. Lulofs
Dudley D. Cahn
2000 400
pages (est.) 0205-29030-2 (Paperback)
With a
strong theoretical and research base, Conflict provides the most complete coverage
of the study of conflict available on the market. Each chapter builds on the previous to
help students better understand and deal effectively with conflict. Practical applications
of concepts through discussion questions and exercises throughout the text provide a basis
for classroom discussion.
Most
comprehensive coverage of topics available in the market, including anger, stress, and
important management and collaborative techniques, offers students a complete picture of
this field of study.
Narratives
and case studies, drawn from real experiences and reported by people from a variety of
ages, ethnic groups, and occupations, help to illustrate important concepts.
Entire
chapter on forgiveness after serious relational transgressions provides a framework on how
to forgive.
Entire
chapter on gender/ intercultural communication examines how diversity impacts conflict and
its resolution.
Separation
of the types of conflict from the process of managing the conflict allows for a better and
more in-depth explanation of each area
PART
I.
1. Introduction to the Study of Conflict.
2. People in Conflict: Values, Attitudes, and Beliefs.
3. Culture and Gender in Conflict.
PART II.
4. Types of Conflict.
5. The Process of Conflict: Phases and Cycles.
6. Conflict Styles, Strategies, and Tactics.
PART III.
7. Social Psychological Perspectives of Conflict.
8. A Communication Perspective on Conflict Behavior.
9. Research on Intimacy and Conflict.
PART IV.
10. Using the S-TLC System.
11. Choosing among the Communication Options in Conflict
12. Effectively Confronting Others.
13. Cooperative Negotiation in Win-Lose Conflicts.
PART V.
14. The Escalation of Conflict: Anger and Stress.
15. Impression Management in Conflict Situations.
16. After the Conflict: Forgiveness and Reconciliation.
Appendix A: Mediation as Third-Party Intervention.
Appendix B: Example of a Conflict Assessment.
Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub
anglojęzyczny jest aktualnie na półce księgarni.
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