For the introductory
Operations Management course, at both the undergraduate and graduate level.
This well-written
comprehensive text strikes the perfect balance between both the managerial issues and
quantitative techniques of operations. A major thrust of the revision includes increased
emphasis on information technology and the effect of the Internet and e-business on
operations management.
NEW - Reorganized Table
of Contents - The text has undergone a major reorganization: Part I-The Strategic
Importance of Operations, Part II-Designing the Operating System, Part III-Managing the
Supply Chain, and Part IV-Ensuring Quality.
NEW - Early coverage of
Project Management (Ch 6) - This reflects the increasing use of projects to plan and
implement design strategies in our rapidly changing business environment. Now includes
coverage of Microsoft Project and a discussion of activity-on-node (AON) networks.
Gives students the background needed to begin their own projects.
NEW - Greater emphasis on
Supply Chain Management - Part III, Managing the Supply Chain, includes totally new
chapters on Supply Chain Management and Enterprise Resource Planning.
Reflects the increased role of the Internet and Information Technology in managing the
supply chain.
NEW - Quality topics now
grouped together - The authors now present the four interrelated topics in quality
including quality management, statistical process control, waiting lines models, and human
resources in Part IV. This provides even stronger coverage of quality topics and the
chapters in Part IV (Ensuring Quality) have been written so they can be covered in any
order.
NEW - Increased emphasis
on Information Technology and e-business - Throughout the text the authors emphasize
how information technology and the Internet are changing how operations are managed.
Provides students with topics such as business-to-consumer, business-to-business
e-commerce, the impact of e-business on operations, strategy and the Internet,
collaborative product commerce, eManufacturing, e-Procurement, Information Technology in
the supply chain, web-based ERP and related e-business systems, quality on the web, etc.
NEW - Interactive
Multimedia Student CD - Packaged free with every new text. Many interactive
elements are provided to enhance the teaching of operations management in the new edition.
Special post-it notes, located in the margin of the text, direct the student to
related interactive resources on the Student CD and website.
FREE Student CD-ROM -
Contains: Summary of Key Concepts, Animated Figures and Examples, Active Graphs, Video
Clips, Drag and Drop Exercises, Excel, Excel OM, and POM/QM for Windows Example Files,
Excel OM software, and a link to the Companion Website.
Internet Resources -
Include: Simulation Exercises, Virtual Plant Tours, Internet Exercises, In the News
articles, online quizzes, and website links.
Table of Contents
I. THE STRATEGIC
IMPORTANCE OF OPERATIONS.
1. Introduction to
Operations and Competitiveness.
2. Operations Strategy.
Chapter 2 Supplement: Decision Analysis.
II. DESIGNING THE
OPERATING SYSTEM.
3. Product and Service
Design.
4. Processes and Technologies.
5. Facilities.
Chapter 5 Supplement: Facility Location Models.
6. Project Management.
Chapter 6 Supplement: Supplier Selection.
III. MANAGING THE SUPPLY
CHAIN.
7. Supply Chain
Management.
Chapter 7 Supplement: Supplier Selection.
8. Forecasting.
9. Capacity and Aggregate Planning.
Chapter 8 Supplement: Linear Programming.
10. Inventory Management.
Chapter 10 Supplement: Simulation.
11. Just-In-Time and Lean Production.
12. Enterprise Resource Planning.
13. Scheduling.
IV. ENSURING QUALITY.
14. Quality Management.
15. Statistical Process Control.
Chapter 15 Supplement: Acceptance Sampling.
16. Waiting Line Models for Service Improvement.
17. Human Resources in Operations Management.
824 pages