Knowledge Management Toolkit,
The: Orchestrating IT, Strategy, and Knowledge Platforms, 2/E
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Description
Appropriate for courses in
Knowledge Management.
Thoroughly revised to reflect
today's latest tools, technologies, and best practices, this hands-on guide walks students
through the development of a state-of-the-art enterprise Knowledge Management Platform
that can leverage a company's existing investments in intranets, data warehousing, data
mining, groupware, and other technologies. It offers a complete roadmap for building KM
systems incrementally with each step delivering new business value, and seamlessly
building on the work that preceded it. Students gain hands-on experience by through their
own KM projects.
Table of Contents
(NOTE: Each chapter ends with
Lessons Learned.)
Preface.
Acknowledgments.
About the Author.
I. THE RUBBER MEETS THE ROAD.
1. Introduction.
Knowledge Management: In
Search of Alchemy. What This Book Is About.
2. The Knowledge Edge.
Making Sense of Nonsense.
Intellectual Capital. The Drivers of Knowledge Management. Creating the Knowledge Edge.
3. The Origins of Knowledge.
From Data to Information to
Knowledge. From Data to Knowledge. Classifying Knowledge. The Three Fundamental Processes.
Taming the Tiger's Tail. Business and Knowledge.
II. THE ROAD AHEAD:
IMPLEMENTING KNOWLEDGE MANAGEMENT.
4. The 10-Step Knowledge Management Road Map.
The 10-Step Knowledge
Management Road Map. Phase 1. Infrastructual Evaluation. Phase 2. Knowledge Management
System Analysis, Design, and Development. Phase 3. Deployment. Phase 4. Metrics for
Evaluation.
IIA. THE FIRST PHASE:
INFRASTRUCTURE EVALUATION AND LEVERAGE.
5. The Leveraged Infrastructure.
Leveraging What Exists.
Leveraging the Internet. The Knowledge Platform: A 10,000-Fott View.
6. Aligning Knowledge Management and Business Strategy.
Strategic Visioning.
Knowledge Transfer versus Integration: The Strategic Dichotomy. Real Options Under
Uncertainly. The Responsiveness Quadrahedron: Variety and Speed. Business Models and
Executability. Codification or Personalization? Knowledge Maps to Link Knowledge to
Strategy. Strategic Imperatives for Successful Knowledge Management. Strategic Imperatives
for Successful Knowledge Management. Assessing Focus. Detecting Lost Opportunities.
IIB. THE SECOND PHASE: KM
SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT.
7. The Knowledge Management Platform.
Technology Components of the
Knowledge Management. The Seven-Layer Knowledge Management System Architecture. Foundation
for the Interface Layer. The Web or Proprietary Platforms? Collaborative Intelligence and
Filtering Layer. Knowledge Management Platforms versus Other Enterprise Systems. The
Application Layer. The Promise of Peer-to-Peer Knowledge Networks.
8. Knowledge Audit and Analysis.
Hindsight, Insight, and
Foresight. Measuring Knowledge Growth. The Knowledge Audit Team. Conducting the Knowledge
Audit. Choosing Your Company's Knowledge Niches.
9. Designing the Knowledge Management Team.
Sources of Expertise. Team
Composition and Selection Criteria. Team Life Span and Sizing Issues. The KM Team's
Project Space. Chemistry. Highways to Failure.
10. Creating the Knowledge Management System Blueprint.
The Knowledge Management
Architecture. Components of a Knowledge Management System. Integrative and Interactive
Knowledge Applications. Build or Buy? User Interface Design Considerations. A Network View
of the KM Architecture. Future-Proofing the Knowledge Management System.
11. Developing the Knowledge Management System.
The Building Blocks: Seven
Layers. The Interface Layer. A Live Walkthrough: Urban Motors. The Access and
Authentication Layer. The Collaborative Filtering and Intelligence Layer. The Application
Layer. The Transport Layer. The Middleware and Legacy Integration Layer. The Repository
Layer.
IIC. THE THIRD PHASE:
DEPLOYMENT.
12. Prototyping and Deployment.
Moving from Firefighting to
Systems Deployment. Legacy Deployment Methods. The Results-Driven Incremental Methodology.
13. Leadership and Reward Structures.
From the Chief Information
Officer. The Successful Knowledge Leader. Reward Structures to Ensure Knowledge Management
Success.
IID. THE FINAL PHASE AND
BEYOND: REAL OPTIONS ANALYSIS FOR PERFORMANCE.
14. Real-Options Analysis for Knowledge Valuation.
The Limitation of Traditional
Metrics. Real-Options Analysis. Measuring Inputs for Real-Options Models.
III. SIDE ROADS: APPENDICES
(ON THE CD-ROM).
Digital Appendix A. The Knowledge Management Assessment Kit.
Digital Appendix B. Alternative Schemes For Structuring the Knowledge Management Platform
Front End.
Digital Appendix C. Software Tools.
Endnotes.
Bibliographic References and Further Reading.
Glossary.
Index.
382 pages+CD