Exposing students to a wide
variety of topics within quality assurance, this text emphasizes the understanding, use,
and interpretation of statistical process control principles, concepts, and results
throughout the problem-solving process. It uses comprehensive, in-depth examples and case
studies from a variety of industries to highlight the complexities of statistical analysis
and control chart interpretation. Accompanying excel-based computer software allows
students to work interactively with the extensive example problems, chapter-end problems,
and case studies.
New To This Edition New
topics - Including Six Sigma and quality function deployment and design of
experiments.
Six Sigma is very popular with many organizations. This program allows iniduals to locate
and make improvements within an organization. Updated and reorganized chapters.
Updated and reorganized
chapters.
Keeps students abreast of the latest advances in the field.
More examples,
end-of-chapter problems, case studies, and web references.
Gives students additional opportunities to practice the techniques learned and see how
they apply to real-life situations.
Table of Contents
I. SETTING THE STAGE.
1. Quality Basics.
2. Quality Advocates.
3. Quality Improvement:
Problem Solving.
II. CONTROL CHARTS FOR
VARIABLES.
4. Statistics.
5. Variable Control Charts.
6. Process Capability.
7. Other Variable Control
Charts.
III. CONTROL CHARTS FOR
ATTRIBUTES.
8. Probability.
9. Quality Control Charts
for Attributes.
IV. EXPANDING THE SCOPE
OF QUALITY.
10. Reliability.
11. Advanced Topics in
Quality: DOE, QFD.
12. Quality Costs.
13. Product Liability.
14. Quality Systems: ISO
9000, Supplier Certification Requirements, and the Malcolm Baldrige Award, and Six Sigma.
15. Benchmarking and
Auditing.
Appendices.
Glossary.
Answers to Selected
Problems.
Bibliography.
Index.
751 pages