ORGANIZATIONAL TRANSFORMATION THROUGHT BUSINESS PROCESS REENGIN. SETHI V., KING W. Księgarnia

Vikram Sethi , Southwest Missouri State University William King , University of Pittsburgh

Published December 1997 by Prentice Hall Business Publishing

For advanced courses in Management Information Systems.

Organizational Transformation Through Business Process Reengineering deals with both successes and failures of business process reengineering, maintaining that no one management approach is a cure-all for organizational change. This book contains 36 readings and 8 cases, and builds on the evidence gained in actual firms with various business processes, using many different business process reengineering approaches. The information and knowledge currently available is much richer, more comprehensive, and detailed than has been previously available.

Emphasizes "lessons learned" and assesses the causes for BPR failures and successes.
Adopts a questioning attitude that is based on the mixed results of actual reengineering efforts rather than focusing unrealistically on BPR successes only.
Considers both the strategic and operational aspects of BPR.
Relates BPR to quality improvement and to information technology as a BPR enabler.
Each section includes a business case that illustrates ideas covered in that section.
- Shows applications in real-world contexts followed by the results of that application.
Study questions test the reader's mastery of ideas presented and act as an application and integration mechanism.
- Questions are divided into two groups: those that relate back to material already learned and those that "preintroduce" ideas that will be elaborated on in later chapters.
  Preface.
  I. INTRODUCTION TO BUSINESS PROCESS REENGINEERING: A THESIS FOR CHANGE: REVOLUTION OR REFORM?
Reading 1. Introduction to Business Process Reengineering.
II. REENGINEERING AND THE ORGANIZATIONS OF TOMORROW.

Reading 2. The Search for the Organization of Tomorrow, Thomas A. Stewart.
Reading 3. Toward a Definition of Corporate Transformation, Barbara Blumenthal and Philippe Haspeslagh.
Reading 4. Case Study: What a Zoo Can Teach You, Thomas A. Stewart.
III. PRINCIPLES AND METHODS OF BPR.

Reading 5. Reengineering Work: Don't Automate, Obliterate, Michael Hammer.
Reading 6. A Methodology for Reengineering Businesses, D. Brian Harrison and Maurice D. Pratt.
Reading 7. Broadening Visions of Business Process Reengineering, J. Peppard.
Reading 8. Case Study: Precision Materials, Inc. A Six-Step Guide to Process Reengineering, Timothy R. Furey.
IV. STRATEGIC ASPECTS OF BPR.

Reading 9. Business Reengineering-A Strategy-Driven Approach, Rohit Talwar.
Reading 10. The Matrix of Change, Erik Brynjolfsson, Amy Austin Renshaw, Marshall Van Alstyne.
Reading 11. Process Reengineering: The Strategic Dimensions, William R. King.
Reading 12. Case Study: Deregulation, Reengineering, and Cultural Transformation at Arizona Public Service Company, Samuel M. DeMarie and Barbara W. Keats.
V. MEASUREMENT ISSUES IN BPR.

Reading 13. The Performance Measurement Manifesto, Robert G. Eccles.
Reading 14. Redesign Your Organization for Time-Based Management, George Stalk, Jr. and Thomas M. Hout.
Reading 15. Creating Customer Value by Streamlining Business Processes, Herman Vantrappen.
Reading 16. Reengineering for Revenue, Nick Wreden.
Reading 17. Beyond Reengineering: The Three Phases of Business Transformation, W. H. Davidson.
Reading 18. Case Study: Whirlwind on The Web, Gary McWilliams.

VI. OPERATIONAL ASPECTS OF BPR.

Reading 19. Reengineering Methodologies and Tools: A Prescription for Enhancing Success, Mark M. Klein.
Reading 20. Creating Robust Work Processes, Ronald D. Snee.
Reading 21. Aiming High: Competitive Benchmarking for Superior Performance, Y.K. Shetty.
Reading 22. Using Benchmarking to Set Goals, H. Kevin Vaziri.
Reading 23. Reducing Complexity and Working with Bottlenecks Improves an Oil Refinery's Engineering Performance, Dana Ginn and Ray Barlog.
Reading 24. Strategic Outsourcing, James Brian Quinn and Frederick G. Hilmer.
Reading 25. Using Cooperative Strategies to Make Alliances Work, Edwin R. Stafford.
Reading 26. Creating a Change Reaction: How Understanding Organizational Dynamics Can Ease Reengineering, Bill Trahant and W. Warner Burke.
Reading 27. Case Study: Does Macy's Tell Gimbels? Alexandra Biesada.
VII. BPR AND TOTAL QUALITY MANAGEMENT.

Reading 28: Questing for the Best, Otis Port.
Reading 29: Quality Value-Chain: A Meta-Synthesis of Frontiers of Quality Movement, R. Ray Gehani.
Reading 30: Making Total Quality Work: Aligning Organizational Processes, Performance Measures, and Stakeholders, Judy D. Olian and Sara L. Rynes.
Reading 31: What's Wrong with Total Quality Management? Joseph H. Boyett, Henry P. Conn, A.T. Kearney.
Reading 32: Quality: How to Make It Pay, David Greising.
Reading 33: Need Radical Innovation and Continuous Improvement? Integrate Process Reengineering and TQM, Thomas H. Davenport.
Reading 34: Managing Current Change Initiative: Integrating Quality and Work/Family Strategies, Joel Cutcher-Gershenfeld, Ellen Ernst Kossek, Heidi Sandling.
Reading 35: Case Study: Life After the Deming Prize, Robert W. Rutledge.
VIII. BPR AND INFORMATION SYSTEMS.

Reading 36: Redesigning the Organization Through Information Technology, Peter G. W. Keen.
Reading 37: IT-Enabled Business Transformation: From Automation to Business Scope Redefinition, N. Venkatraman.
Reading 38: The Magic Bullet Theory in IT-Enabled Transformation, M. Lynne Markus and Robert I. Benjamin.
Reading 39: Case Study: Business Reengineering at CIGNA Corporation: Experiences and Lessons Learned from the First Five Years, J. Raymond Caron, Sirkka L. Jarvenpaa, Donna B. Stoddard.
IX. THE MANAGEMENT OF BPR.

Reading 40: The Most Fatal Reengineering Mistakes, Mark M. Klein.
Reading 41: Preconditions for BPR Success and How to Prevent Failures, Barbara J. Bashein, M. Lynne Markus, Patricia Riley.
Reading 42: Minimize the Pain of Reengineering, Keith Ferrazzi.
Reading 43: Leveraging Management Improvement Techniques, K. J. Euske and R. Steven Player.
Reading 44: Case Study: Reengineering: Report from the Trenches, Jeff Moad.

Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.